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Receptionist

5 months ago

Beaumont, Canada Folcode Full time

We are seeking a dedicated and professional Receptionist to provide virtual receptionist services for our organization. As a Remote Receptionist, you will be responsible for managing incoming calls, handling administrative tasks, and ensuring exceptional customer service while working remotely. Your excellent communication skills and ability to work independently will contribute to the smooth operation of our virtual receptionist services.

**Responsibilities**:

- Answer incoming calls and greet callers in a professional and friendly manner.
- Provide accurate and timely information to callers or direct them to the appropriate resources.
- Handle inquiries and requests from clients, employees, and other stakeholders.
- Maintain a high level of customer service, ensuring a positive experience for callers.
- Schedule appointments, meetings, and conference calls for employees using online scheduling tools.
- Assist with administrative tasks, such as filing, organizing digital documents, and updating records.
- Collaborate with remote team members and other departments to ensure efficient communication and coordination.
- Uphold confidentiality and security protocols to protect sensitive information.
- Stay updated on company policies, procedures, and services to provide accurate information to callers.
- Troubleshoot basic technical issues related to virtual receptionist services and escalate complex problems as necessary.
- Maintain a professional and productive remote workspace.

**Requirements**:

- High school diploma or equivalent; additional certification or training in office administration is a plus.
- Proven experience as a receptionist or in a similar customer service role.
- Excellent verbal and written communication skills.
- Friendly and professional demeanor, with exceptional customer service skills.
- Strong interpersonal skills and the ability to build positive relationships remotely.
- Ability to multitask and prioritize tasks in a remote work environment.
- Attention to detail and strong organizational skills.
- Ability to handle sensitive and confidential information with discretion.
- Problem-solving skills and the ability to remain calm and composed in challenging situations.
- Self-motivated and able to work independently with mínimal supervision.
- Reliable internet connection and appropriate remote work setup.
- Flexibility to work in different time zones if required.
- Professional conduct and adherence to company guidelines.