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Systems Administrator

4 months ago

Dartmouth, Canada Medavie Blue Cross Full time

Medavie Health Services is a national leader in primary health care solutions, the largest contracted provider of emergency medical services in Canada and delivers care in remote communities as part of our contract with Indigenous Services Canada.

Together, with our compassionate network of 4,300 health care professionals in six provinces, we have a long history of providing innovative community paramedicine programs and delivering mobile integrated health services across the country.

Every day, our team provides high-quality patient care through ground and air ambulance services, medical communications, mobile integrated health/community paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.

**Job Title**:

- Systems Administrator**Department**:

- Information Technology**Competition**:

- 85509**Internal/External**:

- Both**Employment Type**:

- Fulltime, Permanent**Location**:

- Dartmouth, NS or Moncton, NB- REMOTE**Salary**:

- Competitive Compensation**Reports To**:

- Team Lead, Infrastructure systems the System Administrator**Closing Date**:

- January 29, 2023 Reporting to the

This position requires strong technical, quality assurance, analytical, documentation and relationship skills, time management, multitasking, process orientation and an inquisitive ‘can do’ attitude.

In this role, you will be responsible for:

- responding to requests for technical assistance in person, via phone, electronically using remote support tools;
- performing server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly;
- creating and managing automated business systems based on stakeholders needs using different corporately approved technologies;
- managing the internal document sharing platform and ensuring proper security measures are in place;
- providing Tier 2/3 support to operational systems including troubleshooting user issues, software configuration andupgrades;
- diagnosing and resolving software, hardware and networking problems;
- modifying commercial programs/software/hardware and customize them for internal needs;
- purchasing equipment and software through approved vendors;
- participating in IT Support after hours on-call rotation;
- performing account creation and security change requests;
- following standard help desk procedures including adhering to and meeting SLA objectives;
- assisting staff with the installation, configuration and ongoing usability of Laptop and Desktop computers, Printers, peripheral equipment, and software;
- for basic hands-on network support and required to work with our internal network team providing basic day to day hands on infrastructure support;
- designing, implementing and supporting of Microsoft Azure, O365, update management & other Azure features; and
- all other duties as assigned.
- have successfully completed a post-secondary education, preferably in the computer science, information technology or have the equivalent experience:

- possess a minimum of five years experience in the IT industry, in a System Administrator or equivalent capacity with four to five year’s experience administering Windows workstations and servers;
- posses the certification as MCS or willing to work towards;
- posses A+ Certification (or equivalent on the job training experience);
- have additional training in IT and Computer Aided Dispatch systems which would be an asset;
- possess the ability to organize and manage distributed servers, understanding of TCP/IP and other LAN/WAN expertise;
- have an understanding of MS Office Suite software, TCP/IP networking, Internet and firewall technologies as well as databases and database administration including Microsoft SQL server;
- posses experience in cloud computing as well as experience with databases, networks (LAN, WAN) and patch management;
- possess knowledge of system security (e.g. intrusion detection systems) and data backup/recovery;
- have a strong inter-personal and communication skills; capable of explaining simple procedures in writing or verbally, has good phone skills;
- have knowledge of Excel and how to manipulate data for reporting;
- possess superb collaboration, interpersonal, and communication skills;
- have advanced analytical and problem-solving abilities with the ability to identify issues and root causes with resolution implementation; and
- possess excellent organizational and time-management skills.

If you are interested in working with a dynamic team of professionals and possess the necessary qualifications, please apply.

Competition closes January 29, 2023.

Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees

**Job Se