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Food and Beverage Manager

4 months ago

Kingston, Canada DoubleTree Home2 Suites Kingston Full time

**Position: Food & Beverage Manager**

JOB OVERVIEW: This position plays a key role within our hotel. To maximize guest satisfaction and hotel profitability by ensuring that food & beverage operations are functioning successfully and profitably. This includes supporting and supervising FOH staff while on duty, as well as maintaining an organized internal operation. This person will also help open the hotel’s food and beverage offering, including that of The Cannery Kitchen and Social and the Ambassador Event Center

ESSENTIAL JOB FUNCTIONS:

- Act as a FOH service leader by demonstrating exceptional guest service standards and supporting the FOH service staff on the floor at all times when on duty
- Create and implement creative beverage menus in all outlets
- Maximize guest satisfaction and hotel profitability by ensuring that Food & Beverage services, outlets and operations are functioning in the most optimal manner possible
- Improve and maintain service-related internal administration systems to further benefit the department
- Oversee FOH staff during daily operations of all Food and Beverage outlets and ensure guest satisfaction
- Assist in identifying ways of increasing Food and Beverage revenue
- Maintain service standards set by the General Manager
- Maintain daily cash balance of F&B Petty Cash, floats, and Drop Safe
- Create weekly FOH staff schedules
- Oversee cleaning schedules and checklists within the department
- Assist in inventory management, including ordering and weekly inventory counts
- Implement and continuously conduct staff training to improve service levels within the department
- Communicate and work with all departments to ensure that every guest receives excellent service
- Review guest feedback platforms and provide appropriate feedback and suggestions to Staff and Senior F&B Manager
- Manage reservations for all F&B outlets

SKILLS AND ABILITIES:

- Minimum 2 years' experience in a supervisory role.
- Ability to prioritize, organize and complete work assignments.
- Familiarity with various POS systems, with xnPOS experience as an asset.
- Strong leadership skills including ability to problem solve, motivate staff and exude excellent guest service practice at all times.
- Ability to work efficiently in a fast paced environment and handle stress effectively.
- Outstanding communication skills.
- Strong competency in Excel, and other Microsoft interfaces is an asset.
- Strong bar background, with knowledge of cocktail theory, wine and spirits.
- Knowledge of classic service styles and Event/Banquet service essential.
- Knowledge of costing, pricing, and menu construction an asset; as well as awareness of current industry trends.

SPECIAL REQUIREMENTS:

- Smart Serve Certification
- Ability to meet the physical requirements of the job

**Salary**: From $60,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability

Ability to commute/relocate:

- Kingston, ON K7M 9E3: reliably commute or plan to relocate before starting work (required)

Work Location: In person