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Community Worker

4 months ago

Ottawa, Canada Pinecrest Queensway Community Health Centre Full time

**Job Title**: Community Worker
**Hours**: 17.5 hours/week
**Status**: Temporary Part-time (Contract until August 28, 2024)
**Pay scale**: $20.167/hour - $23.726/hour
**Deadline**: Until Filled

Who are we?
Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who are most vulnerable and at risk. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process you require an accommodation due to a disability, please let us know the nature of the required accommodation.

**Project Description**:
Food Bank Wraparound Support
This position will aide and assist clients in an empathetic manner to navigate city wide resources. The Community Worker will engage one-on-one with clients during food appointments, support them in registering for programming, provide information on available supports in a multitude of areas, support with client wellbeing, client-led research on computers, complete forms, and encourage and motivate clients to become self-supporting. The Community Worker will also liaise and support partners who attend on-site for workshops.
Job Summary
The Community Worker(s) report(s) to the Community House Coordinator and works closely with community members in low-income housing communities in PQ’s catchment area.

**Responsibilities**:Community Development and Outreach**:

- Ability to effectively carry out outreach activities to at-risk community members including identification of needs and interests based on the Community Development Framework
- Respecting and valuing the diversity of communities and individuals by working in a manner that incorporates health promotion and recognizes the social determinants of health.
- Work in a manner that preserves confidentiality and seeks to minimize risk in keeping with PQ’s Privacy and Confidentiality Policies and Procedures.
- Provide linkages with broader community resource base
- Provide practical assistance and internal and external referral services to clients
- Creates a supportive environment for community members to address barriers they may be experiencing
- Builds and maintains pertinent community partnerships in conjunction with the respective coordinator
- Promotes/advertises and informs the community on House programs and services.
- Works with communities to identify areas of potential conflict; assists in implementing conflict resolution tactics

**Program Development**:

- Assist in developing and implementing opportunities, programs, and services with their respective CH Coordinator to ensure alignment of the mission, values, and vision of PQ
- Assist in development of program proposals which include statement of purpose, timelines, budget, activities, supplying inventory etc.
- Contribute to the evaluation framework that evaluates all programs and services and reports findings to their respective CH Coordinator
- Participates in continuous quality improvement

**Administrative Duties**:

- Maintain records for petty cash, program participation forms, crisis interventions/referrals, program evaluation in line with PQ’s Privacy and Confidentiality Policies and Procedures
- Ensure security of community house by being responsible for being in possession of a community house key during working hours including house opening and closing responsibilities
- Attend, actively participate and lead team and department meetings as delegated by respective CH Coordinator
- Assisting respective CH Coordinator with training and onboarding of students and volunteers
- Provide support to CH Coordinators, program assistants, volunteers, and clients
- Work in cross functional teams to assist other Community Houses as necessary
- Participate in writing interim as well as final reports as delegated by respective coordinators

**Other Duties and Responsibilities**:

- Flexibility to work during both regular and extended hours of operation (weekends, evenings) based on community needs
- Demonstrating responsibility for personal and professional growth and development
- Working in a manner that supports the Centre’s Occupational Health and Safety and all other relevant Policies and Procedures

**Qualifications**:

- Degree or diploma in health or social services, youth and childcare worker, or equivalent combination of education and experience.
- Experience creating a safe and inclusive environment, including virtual environments.
- Training and experience in-program planning, group facilitation and leadership development.
- Training/experience with in-person group facilitation.
- Experience working with vulnerable populations in various capacities.
- Excellent communication skills.
- Knowledge of community resources.
- Fluency in English essential, fluency in o