Restaurant Service Manager

6 months ago

Toronto, Canada Donalda Club Full time

The position of Restaurant Service Manager champions every aspect of an exceptional casual dining experience. The Restaurant Service Manager will develop and manage the execution of food and beverage services in all casual dining areas of the Club to ensure all members and guests receive excellent service and are provided with a first-class dining experience.
In this role, the Manager is responsible to develop, train, and maintain the standards of hospitality and service for our casual dining and lounge areas and to ensure that front of house operations are welcoming and streamlined to ensure Donalda Club is our members’ preferred dining venue. The Manager provides oversight, empowerment, and coaching for the casual dining supervisors, servers, bartenders, and other support staff. The Manager is expected to be a leader, teacher, and role model for all casual dining employees to follow, manage and supervise on the floor with a hands-on approach to the role.
OVERVIEW OF RESPONSIBILITIES
Service
- Responsible for the excellence of food and beverage service and the quality of products in all areas of casual dining
- In collaboration with the food & beverage management team, establishes and maintains service standards, ensuring appropriately timed and consistent service delivery
- Recommends new policies and procedures, and ensures all existing policies and procedures are met and followed
- Offers input for décor and ambience, and ensures a tidy and aesthetically pleasing environment in all areas of casual dining
- Supports the team with the enforcement of member house rules
- Ensures adherence to Smart Serve requirements by all casual dining employees.
- Organizes and executes internal member events taking place in the casual dining areas of the Club

The Team
- Recruits, trains, develops, coaches, mentors, and engages employees
- Liaises with Food & Beverage Manager and Human Resources regarding staffing requirements.
- Provides direction to supervisors, bar and service staff to achieve the goals & objectives for all casual dining
- Educates staff on proper techniques for interacting with members, including how to describe menu items and their composition, offer alternatives, upsell, and promote casual dining
- Creates schedules for staff in all casual dining areas, including supervisors, and manages daily staffing needs to ensure service and budgetary requirements are met
- Approves timesheets on a daily basis and works with Payroll team to resolve payroll-related issues
- Conducts annual performance reviews for all casual dining supervisory staff and ensures evaluations are completed in a timely manner for all other casual dining employees
- Ensures the flow of information reaches all employees, as applicable, and shares information with other departments, when necessary, in a timely manner
- Applies appropriate disciplinary action for casual dining employees, as necessary

Administration
- Monitors and maintains a par stock of dinnerware, glasses, linens, and other supplies necessary for the casual dining operation, and orders supplies as needed
- Responsible for the beverage program including ordering, creation of wine lists, par stocks and inventory management
- Orders alcohol, non-alcohol, and promotional products for the bar and special events in the casual dining areas, ensuring proper procedures and controls are followed for the purchase and receipt of alcohol and other products
- Responsible for monthly inventory counts in the casual dining areas
- Monitors and updates Jonas (POS system) for casual dining
- Stays on top of current dining and service trends
- Keep up with competitors to ensure that the Club is aware of new and improved technology, products, services and entertainment opportunities

**JOB SPECIFICATIONS/QUALIFICATIONS REQUIRED**:

- 10 years’ restaurant-related experience; 3 years’ experience as a manager of an upscale dining room; private club experience preferred
- Solid positive track experience in managing people, service training, inventory management, and food & beverage operations
- Must have a thorough knowledge of cooking methods, service methods, herbs and spices, and wines and their grape varieties
- Detail-oriented
- Ability to act with patience, diplomacy, discretion, and confidentiality
- Positive, confident, professional, and enthusiastic demeanour
- Creative, collaborative, team player
- Well groomed, mannerly, co-operative, and outwardly friendly
- Good understanding of human behaviour and human relations
- Exceptional organizational & prioritization skills
- Exceptional supervisory skills & proven leadership skills
- Excellent coaching & mentoring skills
- Good conflict resolution skills
- Good judgment and problem-solving skills
- Ability to work under pressure to meet deadlines
- Excellent written and verbal communication skills
- Computer literate and fully proficient in: Microsoft Word, Microsoft Excel, Outlook
- JONAS point of sale software an asset and pr

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