Store Manager, St. Vital Centre

6 months ago

Winnipeg, Canada Saje Natural Wellness | Retail Full time

**Description**:
Reporting to the District or Area Manager, Store Managers drive our mission first-hand with our customers: you connect people to the healing power of plants so they can live their life to the fullest, naturally. To do this, you’ll lead the Saje Experience with your team and ensure it’s delivery to each and every customer, guiding their wellness journey through product demos, deep education and tailored recommendations.

The Store Manager is accountable for leading all aspects of their store’s business and is responsible for the profitability and productivity of their store. Through attracting, leading and developing Team Members, the Store Manager drives key business results by ensuring all aspects of the in-store experience are delivered consistently and in alignment with our commitment to providing our community members with excellent service and spreading wellness. To support this, the Store Manager focuses on People, Operations, Visual Merchandising, Community outreach and other levers to build a strong, profitable business.

All Saje Team Members are responsible for contributing to Saje’s culture and maintaining a positive environment for themselves and their peers.

**Responsibilities**:
**Store Experience**:

- Authentically connect with customers and deliver consistent and exceptional service following the standards of our sales model, the Saje Experience.
- GPOP (Get Product On People) to demonstrate our product, both inside and outside of the store, to drive awareness and understanding of Saje.
- Educate on our products and on 100% natural wellness, to make wellness easy, accessible and inclusive for all.
- Make bold recommendations to support the wellness needs of our customers, building baskets to create and expand on healthy habits centered on our products.
- Contribute to a team environment where all Team Members consistently experience a sense of belonging and inclusion**.**

**Business Ownership**:

- Be accountable to your part in driving the commercial goals of your store and our business, and work as a team to achieve and exceed performance targets.
- Generate business results and achieve key KPIs including revenue and comp growth goals, AVS, IPT, traffic, conversion, loyalty program growth and labour targets.
- Ensure Team Members are equipped with the product knowledge they need to make intentional recommendations for customers.
- Uphold presentation standards and assess and action merchandising opportunities in order to elevate the in-store experience.
- Take a proactive and innovative approach to growing the business** **through community outreach.
- Create annual and quarterly strategic plans to support growth of the business.

**People Leadership**:

- Inspire and uplift your peer group through peer coaching, collaboration and by embodying our core values.
- Create a team environment where all Team Members consistently experience a sense of belonging and inclusion.
- Attract, hire, and train and develop** **Team Members who are committed to exceptional customer service and sales performance.
- Administer Performance Reviews, goal setting and delivery feedback regularly with direct reports.
- Establish and maintain key communication** **rhythms including Team Meetings, regular connects with Assistant Store Managers, and weekly, monthly and quarterly business updates.
- Engage, develop and retain top talent by leveraging their expertise and unique skillsets.

**Applicant Requirements**:

- Leadership disposition - A visionary leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes
- Retail experience - Has a deep understanding of the Retail environment; an expert in delivering experiences to community members and have proven sales floor leadership
- Getting product on people - You're excited to share our product with people and educate on how our unique formulations elevate wellness
- People leader - You've led Retail Team Members before and understand how to inspire a team to achieve results
- Community connector - Leverages an entrepreneurial approach to building a brand through relationship building and creating resonant experiences
- Track record of success - Has achieved or exceeded success metrics 90% of the time throughout career; performances reviews are in top echelon; promotions were earned faster than most
- Stamina and positive attitude - Thrives in a challenge; is solutions focused; will see bright side of situations, despite adversity, never gives up
- Never satisfied with the status quo - Understands the need for constant evolution of strategies that fits the needs of our every-changing business
- Wellness persona - You're passionate about wellness and incorporate wellness into your everyday routine

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