IT Supervisor

**IT Supervisor**

**Toronto**

(Full-time Permanent)

$70,000-$85,000

Trooh is a leading American media company, reaching millions of consumers on their daily journey out-of-home. We have transformed the landscape with the integration of data, insights and digital into large scale, sought-after locations. As leaders in audience targeting, we have built scale and impact through our Campus and Women’s environments. Trooh’s extensive addressable media, spread across thousands of high dwell time locations, ensure high impact solutions to engage the right consumer at the right time.

This is an exciting opportunity for an IT Supervisor to join in a leadership role supporting their team in maintenance, configuration and reliable operation of computer systems and servers. In this role you will be responsible for providing leadership and hands-on expertise in desktop support, server infrastructure, cybersecurity, Microsoft administration, and other IT-related functions to limit disruptions to the business.

**Accountabilities and Responsibilities**

Internal IT
- Desktop support: answer, evaluate, and prioritize requests for assistance from internal users experiencing problems with hardware, software, networking and other computer related technologies. Ensure service level agreement targets are met and interactions are positive.
- Microsoft Administration: manage and administer Microsoft environments, including Active Directory, Exchange, and other Microsoft services ensuring proper licensing, updates, and compliance with Microsoft best practices.
- Server Infrastructure: oversee the maintenance of the server infrastructure, ensuring the availability, security, and optimal performance.
- Cybersecurity: develop, implement and maintain cybersecurity policies and practices to safeguard company data and systems; conduct regular security audits and vulnerability assessments.
- Vendor Management: manage relationships with IT vendors and service providers. Evaluate and select vendors, negotiate contracts, and ensure service delivery meets expectations.
- IT Policies: develop and implement all IT policies and procedures, including those for security, disaster recovery, purchasing, etc.
- Documentation: maintain comprehensive documentation for IT systems, configurations, and procedures.
- Backup and Disaster Recovery: develop and maintain robust backup and disaster recovery plans to ensure business continuity in the event of system failures or unforeseen incidents.
- IT Compliance: ensure compliance with relevant IT regulations, industry standards, and data protection requirements.
- Budget Management: optimize IT expenditures while ensuring the delivery of high-quality services.

Network Operations Center
- Proactively manage and monitor all of Trooh’s digital signage assets across the USA using a combination of tools to ensure high connectivity and security.
- Manage and assist the team to provide technical support to field technicians by connecting to unattended devices and walking technicians through troubleshooting steps.
- Maintain detailed record tracking and documentation of all technician visits including the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Ensure proactive identification and resolution of issues to increase connectivity and minimize service disruptions.
- Implement and maintain network monitoring and visualization tools and systems to monitor network performance and security.
- Communicate regularly with the NOC and work closely with the Operations team to ensure timely completion of work orders and follow up on delays to meet Trooh standards and expectations.
- Other duties may be assigned.

**What you offer**:

- Bachelor's degree (B. A.) in Information Technology, Computer Science or a related field or equivalent professional experience
- IT technical certifications such as A+, Server +, MCTS, CCNA are an asset
- 3-5 years of troubleshooting/technical support experience; 2+ years of managerial experience
- Demonstrated hand on experience with the following:

- Windows Desktop 10/11, Windows server 2016/2018, Office 365, Linux OS (desktop/server), Mac OS
- Advanced troubleshooting skills in desktops, laptops, mobile devices, routing, switching, wireless networking.
- IT network infrastructure operations and controls, ensuring the integrity of networks, servers, firewalls and physical security of IT assets.
- Management and monitoring tools, like TeamViewer, Zabbix, SimpleMDM.
- Cloud technologies like AWS, Azure, or Google Cloud, and understanding how to leverage cloud services for technology initiatives.
- Scripting languages such as Python, SQL, or PowerShell for automation and data analysis
- Data analysis tools like Excel or Python for data analysis and reporting.
- Experience in documenting process and monitoring performance metrics.
- Strong coaching, developing, coordinating and communication skill