Copy & Print Clerk

3 weeks ago


Toronto, Canada OCAD University Full time

OCAD University acknowledges the ancestral territories of the Mississaugas of the Credit, the Haudenosaunee, the Anishinaabeg and the Huron-Wendat, who are the original owners and custodians of the land on which we work, stand and create._

**_ Please note that internal job postings are open only to current permanent OPSEU Local 576 Unit 1 employees and temporary OPSEU Local 576 Unit 1 employees with one year of continuous service. _**

Reporting to the Manager, Copy & Print Services, the Copy & Print Services Clerk provides frontline counter service to students, faculty and staff supporting the work and overall operation of Copy & Print Services.

**Summary of Responsibilities**:

- Provide frontline, counter service to students, faculty and staff for high-quality digital colour output, wide-format printing, copying/scanning services and engage with students, faculty and staff to ensure service needs are met
- Assist students with file preparation for output, including issues related to file types, color settings, and font management
- Answer inquiries from students, faculty, staff and the general public regarding full and self-serve copy and print services at OCAD University (OCAD U)
- In conjunction with the Assistant, Copy & Print Services, maintain regular audits of hardware, software and consumables inventory used for the Service Bureau and networked copy and print operations and make recommendations regarding purchasing, repairs or support
- Assist with support and monitoring of network print and copy device auditing systems for campus printers and copiers
- Assist in strategies to effectively communicate and promote OCAD U’s Copy & Print Services
- Assist the Manager, Copy & Print Services in special projects and other duties that contribute to the successful operation of OCAD U’s Copy & Print Services

**Qualifications**:

- Secondary school diploma or equivalent, with one (1) year of clerical/administrative work experience, preferably in a post-secondary educational environment, with a demonstrated strength in customer service
- Strong computer skills with competent knowledge of Microsoft Office Applications
- Experience delivering high-end print and copy services using Xerox, Canon and Ricoh color, black and white and wide-format output devices, pre-press/imposition software and RIP systems
- Experience with print drivers and font management
- Familiarity with basic IP based network protocols as it relates to networked print services
- Experience using and assisting in administration of networked accounting copy and print systems (ex. CUPS, PaperCut, Equitrac)
- Demonstrated commitment to the principles of equity and diversity, and experience promoting a respectful work and learning environment for students, staff and faculty
- Customer oriented and ability to adapt and respond to different levels of technical and communication skills
- Completion of the Accessibility for Ontarians with Disabilities Act (AODA) Customer Service training
- Demonstrated sound judgment and initiative in identifying and resolving problems
- Strong organizational skills and the ability to prioritize and handle competing demands
- Excellent oral and written communication and interpersonal skills, with a demonstrated ability to work independently and participate collaboratively in a team environment

**Compensation**:OPSEU Unit I, Appendix A, Grade A1; $36,443.36 to $49,457.39 per annum

**Hours of Work**:Monday to Friday, for a total of 35 hours per week.

Interested **internal permanent OPSEU Local 576 Unit 1 or **temporary OPSEU Local 576 Unit 1 employees with one year of continuous service** **applicants** are invited to submit an updated *resume and cover letter (**PDF**), no later than **Tuesday, September 24, 2024.**
- _Please upload your resume and cover letter _**_as one PDF_**_. Please name your upload: _FirstName_LastName-Job Code_

**_We encourage members of designated equity-deserving groups to self-identify within the voluntary Applicant Questionnaire_**_._
- OCAD University is committed to providing an inclusive and barrier free experience to applicants with accessibility needs. Requests for accommodation can be made at any stage during the recruitment process. Please _contact_ People & Culture for more information or refer to _OCAD U’s Policy of Accommodation in Employment for Persons with Disabilities_.



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