Sales Advisor

6 months ago

North Vancouver, Canada BSP Bicycle Sports Pacific Full time

BSP Bicycle Sports Pacific is Western Canada’s leading bicycle store with 3 amazing locations across the Lower Mainland. We aim to ensure that all our customer have their best riding experiences by offering great products and services. We are recruiting Sales Associates for our Downtown and North Vancouver location. As a team member, we set you up for success with world renowned training programs guaranteed to turn you into a confident Salesperson. This is an exciting opportunity to work in a fast-paced environment and contribute to the growth of our business. Your passion for cycling equals ours, so join us for wonderful ride.

**Requirements**:

- Previous experience in a retail bicycle store as sales or customer service
- Successfully achieving your training points within the appropriate time given. This involves online training, practical role plays and learning while working
- Adequately prepare bikes that are booked for service for our mechanics
- Take accountability of customers journey from compiling quotes, following up and converting to sales and after sales care.
- Reach individual and stores monthly and annual sales targets
- Update your training on new model bikes, clothing, components and technology
- Actively participate in daily meetings and end of day debriefs
- Provide exceptional customer service by offering warm hospitality, pre-qualifying and listening to customer needs and suggesting best options
- Assembling new bicycles to be put on the floor, when the sales floor is quiet
- Be aware of business protocols, ethics and confidently deciding on how to handle customers needs
- Keep the store clean and organized, regularly restock and arrange merchandise, update prices promptly based on vendor changes, and conduct scheduled product counts.

**Skills**:

- Ability to communicate effectively with customers and team members
- Placing customers needs first and foremost, ensuring that all customers have an amazing experience when they visit or phone the store
- Empathize with customers frustrations and going the extra mile to ensure that appropriate solutions are found to keep customers happy
- Approach challenges with an optimistic, solution-drive attitude
- Be adaptable as sales processes, customer needs, and industry needs are ever changing
- Work well in a team and have a growth mindset to improve and uplift entire team and contribute towards the continued success of the business
- Have efficient time keeping skills and the ability to serve multiple customers at the same time

Pay: $20.00-$25.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- On-site parking
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Every Weekend
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail sales: 1 year (required)
- sales: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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