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Surveillance Operator-vic

3 months ago

Victoria, Canada Great Canadian Full time

**Who we are**

**GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.**

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strives to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders

**Elements Casino Victoria**:
Elements Casino Victoria is a spacious facility with 750 slot machines, plus poker, blackjack, baccarat and roulette tables on beautiful Vancouver Island. This facility is equipped with a restaurant as well.

**About this Role**:
Do you have a passion for the Gaming Industry and love working in a fast-paced dynamic environment? Elements Casino Victoria is currently on the lookout for a vibrant and passionate **Surveillance Operator. **As the eyes of the casino this team member will be monitoring all areas of the property and maintaining documentation, logs, and records physically and electronically. This role is also responsible for ensuring the safety of our team members, guests and company assets by maintaining continuous surveillance of gaming areas and activities. This position requires schedule flexibility including evenings, holidays, and weekend shifts.

**What You’ll Get to DO (Key Accountabilities)**
- Monitoring, documenting and reporting violations regarding large cash/cash equivalent transactions, excluded and self-excluded guests and unauthorized access.
- Maintaining logs; preparing daily reports; storing records securely for evidence purposes.
- Monitoring, documenting and reporting on the condition of surveillance facilities and equipment.
- Answering internal and external telephone calls.
- Maintain a high level of knowledge of the sections of the Gaming Control Act of BC, the Criminal Code of Canada, and BCLC policies applicable to casino operational activity.
- Communicating effectively with all appropriate operational departments.
- Building strong working relationships with guests and team members.
- Complying with licensing laws, health and safety and other statutory regulations.
- Performing other duties as required.

**What you’ll need to be Successful (Education and Qualification Requirements)**
- Strong written and verbal communication skills with a keen eye for detail and the ability to focus on monitors for long periods of time.
- Possess a high level of honesty and integrity, adherence to high standards, methods and procedures.
- Computer proficiency is a requirement; and strong typing abilities are an asset.
- Gaming knowledge & surveillance experience as well as background experience in Criminology an asset.
- Understanding of yourself and others when communicating with team members and guests.
- Ability to work in a team environment, and successfully multi-task.
- Serving It Right certificate required.
- The ability to successfully maintain a Criminal Record Check through the Gaming Policy and Enforcement Branch.

**What's in it for you?**
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
- We provide you with the tools and technology needed to delight your guests and clients
- You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
- Freedom to Innovate: supports new and better ways to be successful
- Be your Authentic Self: environment that values diversity as a source of strength

**The only thing we don’t play games with.is your career**

The Great Canadian Gaming Corporation committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Thank you for your interest in Great Canadian Entertainment