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Salesforce Consultant

4 months ago

Montréal, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

This is a 13-month contract position with full benefits and possibility to become permanent.

**What will you do?**
- Develop a strong understanding of business partner challenges, objectives, and other operational aspects of the business using applicable facilitation and analysis approaches, the assessment of alternative solutions and the balancing of risk the business area is willing to accept
- Lead requirements gathering sessions, create Epics & User Stories based on requirements gathered
- Propose solutions to business executives, product owners and collaborate with technical architects on solution design
- Demonstrate solutions and build progress to business executives, product owners and other stakeholders during sprint reviews
- Perform declarative configurations, lead clients through user acceptance testing and iterate based on feedback

**What do you need to succeed?**
- Expert level functional understanding of Sales Cloud and Service Cloud
- Ability to build prototypes and live mock-ups to aid with solutions definition and design experience defining salesforce solutions
- Experience working with agile scrum methodology and with UX design professionals
- Knowledge and experience working with Salesforce reporting and analytics capabilities
- Active Salesforce Admin certification
- Strong understanding of Salesforce adoption best practices and how to measure adoption

**Good to Have**:

- Financial Services Cloud and Community Cloud functional understanding
- CBAP certification (or working towards)
- Exposure to DevOps tools (such as Bitbucket and SourceTree) to merge and resolve configuration conflicts in a collaborative project team is a plus

**Preferred Skills**:

- Customer and outcome focused; ability to work with customers to understand and act based on their needs, assess risks, and achieve a valued result
- Excellent organization, communication, presentation, interpersonal, negotiation, facilitation, influencing, relationship management and process driving skills
- Proven leadership skills: ability to tactfully bring opinions, comments, and thoughts forward
- Great relationship management with internal clients and with peer groups by creating an open and trusting environment
- Facilitate the discovery of alternatives and drives decision-making to closure and action
- Ability to guide a group, recognize issues that need to be dealt with, and ensure everyone is heard

**What's in it for you?**
- Competitive salary and bonus structure influenced by market range data
- Flexible Benefits from the day you join to meet the needs of you and your family
- Pension, stock and savings programs to help build and enhance your future financial security
- Work-life balance by scheduling your day around your priorities and having more time to spend on the important things
- An environment that promotes innovation, continuous learning and improvement

**Please note**:

- On call or after-hours work may be required
- Occasionally required to travel to other Sun Life locations (Waterloo/Montreal)
- Bilingualism (French, English) required in Quebec
- management of English-speaking employees outside Quebec

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
80,000/80 000 - 130,400/130 400

**Job Category**:
Business Analysis - Systems

**Posting End Date**:
23/03/2023