Inside Sales Representative

4 weeks ago

Richmond, Canada Sage Full time

The Retention Team is responsible for selling, supporting, managing maintenance and support for existing Sage customers. We are a highly successful and driven team that takes pride in being recognized as a best-in-class maintenance & support organization. Our team works closely with other key teams to ensure both Sage & customer success.

This team is made up of motivated and highly talented members who work across many channels to ensure the success of our customers and maximize revenue for Sage. Responsible for generating revenue through renewals, up-selling, and the closing of maintenance contracts for existing Sage customers. Sales are primarily handled via phone and/or online. Conversations are typically open-ended, highly consultative and address the business needs of the customer and how they can expand the benefit from Sage products. Demonstrates basic knowledge of Sage products and maintenance contract offerings.

**Key Responsibilities**

Key Responsibilities:

- Manage conversations to prospective accounts to build a relationship, determine needs for the product, upsell or cross-sell opportunities
- Meet or exceed defined monthly sales quota
- Identify customer needs and establish value by presenting how Sage could be a possible solution to the decision-maker.
- Manage customer questions and potential concerns
- Document all sales activity and provide management with updates as required
- Maintain professional internal and external relationships
- Maintain an accurate pipeline of sales opportunities
- Manage time appropriately to ensure that SPE productivity standards and KPIs are met on a regular basis
- Understand competitive offerings and counter strategies
- Build and sustain a high level of customer satisfaction
- Demonstrate ability to achieve and exceed revenue targets

You will:

- Minimum of 2 years’ experience in B2B sales, value-based solution sales, telemarketing, outbound sales, inbound sales, account management, or business development in the high-tech or SaaS industry.
- Fluent in English with solid communication skills.
- Bachelor’s degree in Business, Accounting, Marketing, or Technology preferred.
- Proven ability to converse with and influence decision-makers.
- Experience in MS Office Suite, Word and Excel, MS Outlook, Fusion Order Entry, and CRM tools like Salesforce.
- Ability to multi-task and work independently in a fast-paced environment.
- Strong organizational skills, including prioritizing, time management, and ability to meet deadlines.
- Proven track record of success in a high volume/transactional sales environment.

Plenty of perks:

- 100% paid premiums for health, dental, and vision coverage.
- RRSP contribution match (100% up to 4%).
- 35 days paid time off (11 national holidays, 16 vacation days, 3 personal days, 5 sick days).
- 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.
- 5 days paid yearly to volunteer (through Sage Foundation).
- $5,250 tuition reimbursement per calendar year starting 6 months after the hire date.
- Sage Wellness Rewards Program (annual fitness reimbursement).
- Library of on-demand career development options and ongoing training offerings.

What it’s like to work at Sage:
The compensation will be determined by location, level, job-related knowledge, education, and experience. Certain provinces in Canada require job postings to include a reasonable estimate of the salary range applicable to the role.

For this role, in this location, the expected OTE range for this role is $74,000 - $92,666.67 OTE includes base salary and commission, which may or may not be earned depending on performance.

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