Operations Analyst Ii, Risk Management

2 months ago

Toronto, Canada First National Financial Full time

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.
We are hiring an Operations Analyst II, Risk Management & Internal Audit
**Reporting To**: Operations Manager, Risk Management & Internal Audit
**Full-Time/Part
- Time**: Full-time
**Posting Date**: September 17, 2024
**Closing Date**: October 1, 2024
**Hours of Work**: 8:30 a.m. - 5:00 p.m.
**Grade**: 12.6
**Office Location**: Toronto, ON Great location Steps away from the main public transit station
**What we offer**:
Highly competitive compensation package which includes, base salary, benefits, and career advancement opportunities
- Eligibility for benefits is dependent on the terms of employment

**The Opportunity**:
**How you will contribute**:

- Monitor and support the existing QA Tool system for supported lines of business
- Maintain up-to-date residential underwriting employee directory, constant communication with Residential Underwriting Management / HR to ensure accuracy of employee employment status.
- Create Risk Management audit data samples for all lines of business within the scope of the Risk Management audit program criteria
- Assign/Distribute data samples for QA Specialists according to the QA sampling and assignment methodology
- Complete reviews to identify potential internal fraud by monitoring segregation of duties within residential underwriting.
- Publish quarterly data extractions for National QA Audit results for all supported lines of business
- Participate in issuing required weekly reporting for the department
- Participate in analyzing business requirements for the department and help in designing the best possible solution based on technology, infrastructure and timelines provided.
- Develop solutions utilizing the appropriate Microsoft technologies with a heavy emphasis on Visual Basic, and SQL Server.
- Work closely with their Manager, RM&IA, Key Stakeholders and End Users to ensure quality, accuracy and correct business solutions have been developed.
- Other duties assigned by manager.
- Responsible for assisting in the development of new processes and technologies used by the QA, Fraud, Risk Management and Internal Audit teams.
- The work requires a high degree on analysis. Incumbent must be in tune with business needs and understand how to operationalize new processes or technologies to help the Risk Management and Internal audit team achieve it's goals
- This position will make decisions about business requirements, sampling methodology, root cause analysis and recommended fixes, make decisions based on facts when reviewing items like segregation of duties to determine if there is a risk to FN or not. These decisions are integral to being able to execute our Risk Management and IA program with accuracy, integrity, and efficiency. Incorrect decisions could lead to reputational risk, diminished investor confidence, inefficient processes or programs, incorrect testing results, etc.
- Incumbent will have a high degree of autonomy. To be successful in the role this position is expected to make decisions based on facts and finalize work without oversight. The expectation is that anomalies are brought to the managers attention for review. '
- Services need to be tailored based on the technical and operational knowledge of clients the incumbent is interacting with. Needs to be able to read and adapt to their audience. Needs to also be able to anticipate needs and come up with important requirements that the business may be missing or not thinking of.

**The experience you need**:

- Completed post-secondary education in a related field and / or 5-10 years equivalent experience required
- 3+ years’ experience with Merlin and First National systems and practices an asset
- Experienced in Microsoft tools, i.e. MS Word (basic), MS Excel (Intermediate), MS Access (Intermediate) an asset
- Intermediate experience in Visual Basic programming an asset
- Intermediate experience using Microsoft PowerBI an asset
- Intermediate experience using SQL Server Management Studio (SSMS) an asset
- Strong analytical, logical and business knowledge required
- Knowledgeable in data driven analysis or data mapping or design flow practices required
- Self -Starter and independent worker required

**Relationships**:
**External Customers**: On occasion, will participate in discussions and the testing of potential 3rd party solutions with vendors
**Internal Customers**: Regular ongoing communication with team members from but not limited to the following internal departments, Information Technology, Residential Underwriting & Sales, Commercial, Internal Audit, Risk Management, Quality Assurance, Investigations Team, Business Analysts
**Working Environment and Physical Demands Analysis**:

- Office environment
- Periods of high volu

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