Visitor Services Supervisor

2 weeks ago

Toronto, Canada Museum of Contemporary Art Full time

**Description**:
**Position Summary**

Posted on: Aug 28, 2024

Closing on: Open until filled

Location: Toronto, ON

Employment Type: Casual

Remote/Onsite: Onsite

Level: Supervisor

Report to: Visitor Services Manager

Start date: As soon as possible

Salary: $27.61 per hour (plus in lieu of vacation 4% and benefits 4.5%)

Benefits: Attractions Ontario Benefits and Toronto Attractions Council Benefits

The Visitor Services Supervisor is responsible for overseeing all aspects of the public's interaction with the museum, with a key focus on driving sales and enhancing the visitor experience. This role includes welcoming visitors, ensuring the safety and security of artworks, managing the opening and closing procedures, and supervising the front-of-house team. As the primary on-duty problem-solver, the Supervisor actively collaborates across departments to maintain a consistent and welcoming environment while strategically tracking, motivating, and leading the front-of-house staff to meet and exceed merchandise and membership sales targets.

**Key Responsibilities**:

- Directly supervise front-of-house staff and be the main point of contact
- Work with management and staff to monitor and ensure our visitor experience, housekeeping, security and appearance standards are consistently met
- Ensure visitor-facing information is accurate and consistently available
- Complete daily opening and closing procedures (ex. turning exhibitions on/off, cash, retail, etc.), including display of museum retail items, promptly addressing customer inquiries, and packaging merchandise
- Motivate the front-of-house team to provide both excellent customer service and security of the artwork, creating a seamless museum experience
- Assign work daily and create break schedules
- Be available to answer questions throughout the museum and enforce museum policies and procedures
- Monitor visitor information inboxes and phone lines
- Provide support and leadership during special events, programming, venue rentals, and other projects as needed
- Complete payroll approvals on the scheduling software, making any necessary adjustments to the schedules (i.e. PEL days, shift swaps, etc.)
- Be a point of contact for staff when it comes to time-off requests and scheduling feedback, liaising with the Visitor Services Manager as appropriate
- Support the Visitor Services Manager with ticketing and point-of-sale systems (admissions and retail, adjusting inventory, etc.)
- Support marketing and membership teams to compile visitor data
- Motivate the front-of-house team to increase merchandise and membership sales.
- Support exhibitions and curatorial teams, following their instructions when it comes to monitoring and maintaining artwork
- Complete all required paperwork promptly and accurately
- Uphold strict confidentiality regarding employee and organizational information, ensuring sensitive data/information is shared only with authorized individuals
- Ensure the cleanliness of the gallery and washrooms, addressing any issues directly or coordinating with onsite cleaning staff as necessary
- Uphold and enforce all organizational policies and procedures to maintain a safe and welcoming environment for all visitors and staff.
- Other duties as assigned by Visitor Services Manager and Director of Operations & HR

**Skills, Knowledge and Expertise**:
**Must-haves**
- A minimum of two years experience in a customer service supervisory role
- A minimum of one year of experience motivating a team to increase sales
- Outstanding social, customer service and relationship management skills
- Experience in customer service in hospitality, retail, attractions, or cultural sector
- Highly effective and clear written and verbal communication skills
- Must be able to stand and move around public areas of the museum for extended periods of time; some lifting may be required
- Able to work weekends, evenings, holidays, and special events with short notice
- Ability to use Google G-Suite

**Nice-to-haves**
- Post-secondary education in museum studies, hospitality, art history, and arts administration or other relevant field
- Experience ticketing/database software such as Agile
- Knowledge of admissions, cash handling, membership sales

**Benefits**:

- Attractions Ontario Benefits
- Toronto Attractions Council Benefits
- Ontario Living Wage Network Employer

**About Museum of Contemporary Art**:
The Museum of Contemporary Art Toronto is at the heart of the art ecosystem. MOCA will be ambitiously inclusive, interdisciplinary, and internationally renowned through our work with artists. A place for everyone to explore that provokes ideas and discussion and challenges the current cultural moment.

Artists, relationships, and experimentation are at the centre of everything we do. MOCA Toronto presents rotating exhibitions and programmes that prioritize twenty-first-century artistic production, primarily through commissioning new work. We foster active dialogue, pa

  • Supervisor

    2 weeks ago

    Toronto, Canada Alberta Health Services Full time

    In keeping with Covenant Health’s Mission, Vision and Values and as an integral member of the Nutrition and Food Services team, the Supervisor is responsible for supervising and organizing the activities which support a quality and safe food service operation. The Supervisor recruits, orients, coordinates training, supervises, and evaluates employee...

  • Bbn Family Home Visitor

    4 weeks ago

    Toronto, Canada Lumenus Community Services Full time

    **BBN Family Home Visitor** **LOCATION: Toronto, ON** **POSITION TYPE: Full-Time Fixed Term (37.5 hours/week) - One year contract or secondment** **POSTING CLOSING DATE: October 16, 2024** The Family Home Visitor is responsible for providing parenting support and community resource information to families with young children (birth to age six) who are...

  • Visitor Resource Centre Coordinator

    1 week ago

    Toronto, Canada Canadian Families and Corrections Network Full time

    ** Please send Resume and Cover Letter** **Position Summary**: The goal of the Visitor Resource Centre (VRC) Coordinator is to work with volunteers and students in the visiting areas of federal prisons, as part of our Visitor Resource Center program. VRC’s offer information and referrals; education; interim support/intervention; and the opportunity for...

  • Visitor Services Attendant

    2 weeks ago

    Toronto, Canada Employment and Social Development Canada Full time

    Reference number: CAP24J-160697-000013 Selection process number: 2024-CAP-PUK-EA-TERM-59 Parks Canada- Pukaskwa National Park Heron Bay(Ontario) GS-MPS-04- Term Employment (17 weeks from May to October) $27.47 to $29.85 per hour (+ Isolated Post Allowance) For further information on the organization, please visit Parks Canada. Closing date: 9 February...

  • Visitor Representative

    3 weeks ago

    Toronto, Canada Legislative Assembly of Ontario Full time

    Are you ready to embark on an extraordinary journey to shape the future of Ontario's Legislative Assembly, with innovation and excellence in parliamentary operations? At the Office of the Assembly, we're not just supporting Parliament; we’re a dynamic team dedicated to driving change and making an impact every day. At the heart of our mission is to...

  • Visitor Experience Concierge

    3 weeks ago

    Toronto, Canada Royal Ontario Museum Full time

    Are you passionate about culture, the arts, natural history, and science? Are you keen on how these elements aesthetically come together to tell the many stories of humanity? **Then consider a career at ROM.** ***: As a Visitor Experience Concierge at ROM, you will be the primary public face of the museum, responsible for ensuring visitors have an engaging...

  • Visitor Wayfinder

    3 weeks ago

    Toronto, Canada Royal Ontario Museum Full time

    Are you passionate about culture, the arts, natural history, and science? Are you keen on how these elements aesthetically come together to tell the many stories of humanity? **Join our team as a Visitor Wayfinder and play a vital role in enhancing the visitor experience at one of the world's most renowned museums.** ***: Visitor Wayfinders help guests at...

  • Information Desk Assistant Visitor Services

    3 weeks ago

    Toronto, Canada St. Michael's Hospital Full time

    **DUTIES & RESPONSIBILITIES**: - Greet and direct patients, visitors and staff - Perform a computer search to locate patient information for way-finding and clinic appointments. - Answer telephone inquiries and provide relevant information as requested. - Problem solve issues for patients and visitors and escalate when appropriate - Call the Call Centre to...

  • Information Desk Assistant Visitor Services

    2 weeks ago

    Toronto, Canada Unity Health Toronto Full time

    DUTIES & RESPONSIBILITIES: - Greet and direct patients, visitors and staff - Perform a computer search to locate patient information for way-finding and clinic appointments. - Answer telephone inquiries and provide relevant information as requested. - Problem solve issues for patients and visitors and escalate when appropriate - Call the Call Centre to...

  • Information Desk Assistant Visitor Services

    3 weeks ago

    Toronto, Canada St. Michael's Hospital Full time

    Unity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary...

  • [Urgent Search] Visitor Services Attendant

    3 weeks ago

    Toronto, Canada Employment and Social Development Canada Full time

    No endorsement of any products or services is expressed or implied. Reference number: CAP25J-160697-000016 Selection process number: 2025-CAP-FSJ-EA-TERM-05 Fort St. Joseph National Historic Site of Canada - Parks Canada St. Joseph Island (Ontario) GS-MPS-04 - 4 month temporary position from May to August 2025 $27.47 to $29.85 per hour Closing date: 20...

  • Bilingual Visitor Representative

    4 weeks ago

    Toronto, Canada Legislative Assembly of Ontario Full time

    **Bilingual Visitor Representative**: - Version française à suivre_ Are you ready to embark on an extraordinary journey to shape the future of Ontario's Legislative Assembly, with innovation and excellence in parliamentary operations? At the Office of the Assembly, we're not just supporting Parliament; we’re a dynamic team dedicated to driving change...

  • Home Visitor

    3 weeks ago

    Toronto, Canada Geolance Full time

    Geolance is the fastest-growing provider of professional services connecting in-demand providers with the companies looking for professional services. That means affordable services when you need them, built to meet your specific needs, and delivered by a suitable provider for the job. We are looking for Home Visitor - Infant Care to join our...

  • Food Services Supervisor

    3 weeks ago

    Toronto, Canada Baycrest Full time

    Food and Nutrition Services (Purchasing and Ingredient Control) has an opportunity for **FOOD SERVICES SUPERVISOR, FULL TIME** Permanent Full-Time 75 Bi-Weekly Hours| Non-Union | Days The Food and Nutrition Services Department at Baycrest provides service to clients in the Baycrest Centre, the Apotex Jewish Home for the Aged and Continuing Care Hospital....

  • Retail & Visitor Experience Associate

    4 weeks ago

    Toronto, Canada 2270242 Full time

    **Introduction**: Evergreen Retail & Visitor Experience Associates provide outstanding customer service that helps to bring Evergreen’s vision of a welcoming, mission-driven retail and visitor experience to life. This is a public-facing role that supports key opportunities to connect with visitors to Evergreen Brick Works (EBW), including through retail...

  • Retail & Visitor Experience Associate

    3 weeks ago

    Toronto, Canada 2270242 Full time

    **Introduction**: Evergreen Retail & Visitor Experience Associates provide outstanding customer service that helps to bring Evergreen's vision of a welcoming, mission-driven retail and visitor experience to life. This is a public-facing role that supports key opportunities to connect with visitors to Evergreen Brick Works (EBW), including through retail and...

  • Food Service Supervisor

    2 weeks ago

    Toronto, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Tour Supervisor

    3 weeks ago

    Toronto, Canada Toronto Blue Jays Full time

    Are you interested in joining the Toronto Blue Jays _Tours_ Team?_ This is your chance We are seeking Tours Supervisors who have a desire to lead a team of tour guides to create World Class experiences for our visitors. You will be responsible for overseeing the day-to-day operations of the Rogers Centre tours program, ensuring world class experiences for...

  • Visitor Services Attendant

    2 weeks ago

    Toronto, Canada Employment and Social Development Canada Full time

    No endorsement of any products or services is expressed or implied. Reference number: CAP25J-160697-000020 Selection process number: 2025-CAP-SSM-EA-TERM-07 Sault Ste. Marie Canal National Historic Site - Parks Canada Sault Ste. Marie (Ontario) GS-MPS-04 - Term position from May to August 2025 $27.47 to $29.85 per hour For further information on the...

  • Hotel Operations Supervisor

    6 days ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    Job DescriptionSilver Hotel Group is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels.We are currently seeking a Guest Services Supervisor to join our team at Novotel...