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Team Leader

4 months ago

Coquitlam, Canada The Body Shop Full time

**Your role in a nutshell**

As an aspirational leader, with enthusiasm for our brand and a strong connection to our purpose, you’ll support the Store Management team in driving the store & your team mates to deliver retail excellence, strong sales results & an engaging customer experience.

**More about the role**
- Handle customer concerns efficiently & effectively, sharing feedback with Store Management team as needed
- Problem solves effectively & proactively as much as possible using available resources
- Creatively support upkeep of store lay-out & visual merchandising, inventory management & other store operations as needed.
- Communicate effectively & act as a flexible & responsible role model to your team
- Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products.
- Working with the Store Management team to:

- Shape a customer focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns & activism, bringing our brand to life
- Ensure development of customer loyalty to further build The Body Shop brand
- Meet sales & performance targets

**What we look for**
- Experience in a customer facing role and a genuine passion for beauty & the retail industry
- Ability to communicate & listen effectively & demonstrate operational skills
- Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
- A positive mindset with the willingness to continuously develop yourself
- Ability to multitask, manage time & work flexible hours
- Ability to work independently with mínimal direction

**What we offer**
- Comprehensive onboarding in your new position
- Training hours for you & your team as needed
- A 50% staff discount on regular product & 30% on Gifts
- Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
- Paid volunteer days - so you can spend time with the causes that matter to you
- Ability to make connections with Community Partners to drive local activism
- (UN) Uniform
- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
- Ability to offer a real living wage to your Customer Consultants
- Opportunities to grow within the Brand
- Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Coquitlam, BC V3B 5R5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Leadership: 1 year (preferred)

Work Location: In person