Full Time Customer Service Representative

6 months ago


Port Coquitlam, Canada Cross - Checks Background Reporting Inc. Full time

An established fingerprinting and background check company has a full-time position available.

**Please Note**:
1. Advance level of English and customer service experience is required.

2. You must be a **Permenant Resident or Canadian Citizen** to perform this job.

**JOB DUTIES**:

- Perform Live scan, Card Scan and Ink fingerprinting (Training will be provided, No experience necessary)
- Answer phone calls, and inquiries from potential and current clients
- Respond and communicate to clients
- Photocopy and scan documents
- Prepare and organize client documents, follow up for completion of files
- Maintain the company filing system
- Coordinate courier services
- Retrieve information when requested. Conduct research/internet searches for information as needed
- Perform other admin duties to assist team members

**QUALIFICATION/REQUIREMENTS**:

- 2 years post secondary certificate and above
- Be able to pass **Criminal background check**:

- Good knowledge of working with computers, internet and various related software. (MS office, Adobe pdf, typing of at least 30 WPM)
- Excellent Customer service and ability to communicate and work well with clients
- Attention to detail, honest, and RELIABLE
- Excellent time management skills while working on various projects with minimum supervision
- Must have at least **2 years of full-time Canadian Experience**

**Salary**: $19.00-$20.00 per hour

Expected hours: 37 per week

Schedule:

- 8 hour shift

**Experience**:

- Customer Service: 2 years (required)

Work Location: In person



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