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Branch Assistant

3 months ago

Greater Sudbury, Canada City of Greater Sudbury Full time

**Branch Assistant (English only and Bilingual - English/French Positions)**

**Section**: Libraries and Heritage Resources
**Division**: Greater Sudbury Public Library
**Department**: Office of the Chief Administrative Officer
**Initial Reporting Location**: Various Library locations

**Job Status**: Regular Part Time Positions and Limited Regular Part Time Positions
**Number of Vacancies**: Recruitment Pool
**Affiliation**: Inside Unit
**Estimated Probable Duration (for limited positions)**: Seven (7) months
**Hours of Work**: Up to 48 hours bi-weekly
**Shift Work Required**: Yes (Days, evenings and weekends)
**Range of Pay**: Group 7 - $26.43 to $30.93 per hour

**The start date will follow the selection process.**

This position is not eligible to work remotely.

Are you passionate about connecting community members with the resources they need? Greater Sudbury Public Library is currently recruiting for a Branch Assistant. As a Branch Assistant, you'll offer library services including circulation of library materials, placing reserves and renewing library materials. You will help create a warm and welcoming environment through your strong customer service skills and you'll work closely with patrons to meet their needs.

This is a part time position with up to 48 hours in a bi-weekly period. The position may require you to work at multiple branch locations within Greater Sudbury. The hours of work include days, evenings, and weekends.

**Characteristic Duties**: Under the general supervision of the Manager of Libraries and Heritage Resources or the Manager of Citizen Service Centres and the day-to-day direction of the Community Librarian or a Citizen Service Centre Lead:
1. Provide library services including circulation of library materials, placing reserves and renewing library materials, checking shelves for materials using search lists, processing deliveries and exchanges, cataloguing on the fly, sorting and shelving materials and reading and dressing shelves.
2. Provide reader service.
3. Receive and process registrations, fees and library facility bookings.
4. Receive revenue and issue receipts as required (e.g. library program fees, transit passes, dog tags).
5. Balance revenue received with payment stubs, receipts and cash register totals daily; prepare daily bank deposit.
6. Ensure security of revenue in cash register and safe at all times by closing each and testing same.
7. Reconcile bus pass and ticket revenues and report same to Transit on a monthly basis.
8. Resolve minor complaints from the general public within pre-set parameters.
9. Record customer service requests/complaints in accordance with established protocols.
10. Ensure security of premises.
11. Enter monthly statistics as required.
12. Perform typing, filing and miscellaneous clerical duties.
13. Repair damaged books.
14. Shelve library materials and read and dress shelves. May shift books (e.g. major move or reorganization).
15. Develop and maintain a thorough working knowledge of CGS's Safety Manual and the applicable Provincial Legislation listed therein.
16. Perform other related duties as required.

**Qualifications**:

- Successful completion of Secondary School (Grade XII) Education plus completion of some additional training or post-secondary education in a related discipline (e.g. arts, science, computers).
- Over six (6) up to and including twelve (12) months of library experience.
- Knowledge of library services and operations.
- Ability to demonstrate interpersonal skills in dealing with the public in a courteous and effective manner.
- Ability to demonstrate organizational skills and attention to detailed work.
- Ability to demonstrate accurate keyboarding skills at a moderate rate of speed.
- Excellent use of English; verbally and in writing.
- Excellent French verbal skills and a working knowledge of written French is required for the number of positions needed to serve the public in both languages at all times.
- Satisfactory health, attendance and employment history.

**Resumes will be considered for both current and future vacancies and will be kept on file for six (6) months.**

**How To Apply**:
We must receive your resume **before 11:59 p.m. on Wednesday, March 20, 2024. **For those providing a French language resume, please also include an English version.
- Ensure you attached a cover letter and resume. Acceptable file types are:

.doc
- .docx
- .txt
- .pdf
- .rtf

All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

**Live outside Canada or new to Canada?**
The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Liv