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Night Auditor/guest Service Agent

4 months ago

Edmonton, Canada DoubleTree Hilton Edmonton Downtown Full time

Essential Job Duties:

- Welcome guests and consistently provide friendly and attentive service
- Demonstrate professionalism at all times and comply with company standards of appearance
- Maintain confidentiality of guest and proprietary information
- Conduct a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. Required to work through the night shift on the front desk.Process all Night Audit Reports as per company policy, prepare systems for the next day.
- Maintain an inventory of vacancies, reservations and room assignments
- Promptly check in guests ensuring identification and credit card information matches reservation in addition to being complete and accurate
- Thank guest for choosing to stay at our Hotel; let them know we appreciate their business
- Coordinate with Housekeeping to track and update room status in computer system
- Assign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guest with property amenity and services information
- Obtain vehicle license information and accurately record in guest’s reservation file
- Communicate with other departments to ensure guest requests are resolved without delay
- Create reservations providing information regarding special rates, packages and cancellation policy(s)
- Promote Hotel rewards program and provide details regarding membership and benefits
- Print end of shift report(s), reconcile float, complete required paperwork and deposit pouch
- Follow Health & Safety and Emergency policies and procedures
- Hotel security
- Maintain a clean and well organized work area
- Ability to multi-task and work in fast paced environment
- Ability to work various shifts including evenings, weekends and holidays

Physical Requirements
- Lift, carry, push, pull, and place objects weighing up to 30 pounds
- Standing for extended periods of time.

**Qualifications**:

- High School Diploma or equivalent
- Minimum 1 year of hotel experience. Previous Night Audit experience is an asset
- Previous Hilton Experience is an asset
- Proficiency with Microsoft Office Suite and hotel computer systems/programs

**Job Types**: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

**Experience**:

- Hotel: 1 year (required)

Work Location: In person