Lead Educator

5 months ago

Toronto, Canada FIKA Full time

**THE FIKA WAY**

FIKA is redefining cannabis retail with a considered approach for the modern cannabis consumer. We embrace a new identity that is sophisticated, stylish and shameless.

We are seeking out purpose driven and passionate people who embrace the FIKA Vision & Values. Our FIKA Family Members come from many backgrounds; united by an authentic motivation to create warm & welcoming environments where people can connect.

If you join our team, you will live our values:
**Build Up + Breathe + Belonging + Bring Yourself**

Currently we are adding **Lead Educators** to our team to embody our culture & values in-store at our **Dufferin Mall **located at **900 Dufferin St.** in Toronto. FIKA's Lead role is the heart of our guest service culture and the foundation of our success as an organization.

**In this role you will be**:

- Contributing to the best-in-industry guest experience and then making it even better.
- Connecting with our guests, sharing top-quality product education, and speaking authentically about our products and culture.
- Fostering & contributing to a culture of social learning within the FIKA Family as well as with our guests, sharing your knowledge with other colleagues to elevate the level of education on the floor every day.
- Demonstrating your pride to work in the most beautiful stores in the industry and maintaining their shine.
- Building a community with our neighbours and partners.
- Fostering an inclusive & welcoming environment where everyone knows and participates in ensuring the wellness, health, and safety of our colleagues and guests as our top priority.
- Doing what it takes, proactively identifying areas to make in impact.

**You will thrive in this role if you**:

- Are passionate about guest experience and of course, cannabis.
- Are enthusiastic about the opportunity to be a part of building something from the ground up. You are a naturally curious person who is always learning.
- Have an entrepreneurial mindset and are self-motivated; action oriented and able to support a variety of responsibilities.
- Have keen attention to detail.
- Naturally build connections with others. You proactively communicate transparently, candidly, and openly and love a feedback rich environment.
- Embrace a positive outlook, see the positive in people, situations, and events and persistence in pursuing goals despite obstacles and setbacks.
- Operate with quality in mind through attention to detail, accuracy, & completeness.
- Are able to operate in an environment of change and ambiguity while maintaining outcome focus.

**Selection process**:
FIKA unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial jurisdiction.

FIKA welcomes everyone. If you ever need accommodation to participate in our selection process, please contact us.
- Have a minimum one-year’s experience within the retail or hospitality industry.
- Experience working with premium brands, new store openings, and/or flagship experience is an asset.
- Demonstrate strong time management and organizational skills.
- Are self-motivated and have exceptional communication and presentation skills.
- Possessing knowledge of cannabis is an asset; enthusiasm is a must.
- Able to complete the AGCO CannSell program & successfully complete all required background checks.
- Have flexibility with their scheduling; schedules will include a combination of shift time, including mornings, evenings, and weekends.
- Able to leverage technology, skilled in POS & Social Media.
- Are comfortable with the physical, mental and visual demands of the role which include the ability to work with the public, responsiveness to a culture of accountability and goal orientation, and self-motivation. This position involves constant movement around the store, can include long periods of standing and may occasionally involve kneeling, crouching and reaching. Must be physically able to safely lift items, up to and including 20lbs.

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