Bilingual Accounts Receivable and Collections Clerk

3 weeks ago

Gormley, Canada Stella-Jones Inc. Full time

Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent. The Company’s common shares are listed on the Toronto Stock Exchange (TSX: SJ).
Stella-Jones recruits team members who embody our core values and desire an environment where growth is inspired, dedication is recognized, and achievement is rewarded. Our ever
- expanding footprint provides a great prospect for career advancement as we seek to develop our emerging leaders.

The Bilingual Accounts Receivable and Collections Clerk will be responsible for processing cash deposits in a timely manner, reconciling unapplied payments, performing the daily review of delinquent accounts and will handle reconciliation and adjusting entries as required.
KEY RESPONSIBILITIES
**Cash Processing**:

- Processes incoming payments by verifying and entering transactions from bank lockbox, EFT, local deposits, and any other applicable payment methods.
- Reconciles payment transactions and the Accounts Receivable Ledger to ensure that all payments are accounted for and properly posted
- Assists in complex reconciliations and discrepancies, posting adjusting entries as required to resolve issues
- Maintains up to date and accurate records of all payment transactions and posts adjusting entries as needed to correct discrepancies.

Customer Dispute Resolution & Collections
- Perform daily review of the Accounts Receivable assigned delinquent accounts and investigate all invoices that are past due.
- Liaise with internal and external stakeholders to identify the underlying cause of unpaid invoices and try to achieve resolution before escalating to Director Credit and Collections.
- Work with appropriate teams to gather documents to assist in payment or customer dispute resolution.
- Maintain all documentation related to payment disputes in Teams channel if further escalation required.
- Assist customers by providing required documentation and negotiate payment plans as required
- Provide detailed analysis of overdue receivables and efforts extended towards resolution as well as recommend accounts for additional escalation to the Director Credit and Collections.

**Other**:

- Assist with completion of master data forms for the creation and adjustment of new and existing customer accounts.
- Handles customer inquiries and processes credit card payments in both French and English as required
- Determine if orders should be released, and if further consideration required, escalating to the credit analyst for additional review.
- Ensures the strict confidentiality and privacy of financial records as they relate to the organization and its customers.
- Performs other duties as assigned

QUALIFICATIONS
- College Diploma or equivalent in accounting or business-related field
- Minimum 3-5 years of related experience
- Proficiency in English, spoken and written.
- Proficiency in French, spoken and written.
- Effective interpersonal and communication skills.
- Attention to detail, monitor and check work or information.
- Problem solving and prioritization.
- Thoroughness
- Strong accounts payable knowledge.
- Intermediate computer skills (Microsoft Office, SAP)
- Ability to work independently and being flexible regarding work assignments.

StellaS
As a Stella-Jones employee, you will enjoy access to excellent benefits and incentives, including:

- Extended health and dental coverage
- Life insurance and accidental death & dismemberment (AD&D)
- Short-Term and Long-Term disability coverage
- Competitive compensation
- Annual Profit Share Program
- Retirement program (RRSP) with generous Company match (150% of employee's 4% contribution)
- Company Share Purchase Program with 10% Company contribution match
- Career advancement opportunities

Stella-Jones is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Stella-Jones makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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