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Customer Account Specialist

4 months ago

Whitby, Canada Makita Canada Inc. Full time

**Job description**

Makita is a leading international brand that produces cordless and electrical power tools. Our focus is Customer First - a simple concept and we get it. We design and develop our tools with the user in mind, answering a simple question: How do we make the job easier and more efficient for the customer?

**Responsibilities**:
Represent the Makita Brand with integrity and best-in-class customer experience

Communicate directly with buyers and replenishment analysts with focus on building partnership strength and positive communication

Work directly with the National Account Manager to communicate inventory shortages, pricing errors or concerns with orders

Support the processing of all orders including E-commerce, Distribution Center and Direct to Store locations

Investigate any customer claimed shortages or disputes

Using forecast analytics work with the planning team to ensure proper stockkeeping levels for top selling models at both warehouse locations

Working within the customer portal update E-commerce inventory levels and discontinued model numbers

Working directly with the EDI Coordinator track all replenishment order status’s and ensure all Operations teams are following process timelines

Provide analysis to support warehouse inventory movements and support picking and replenishment efficiencies for top selling customer models

Provide analysis to support decision making for inventory locations across multiple DC’s

Identify areas of improvement and recommend actionplans

Work with Purchasing Team to review inbound shipments and align with customer forecast

Assist in risk and opportunities analytics and help to recommend strategies to mitigate revenue loss

Support the marketing team on coordination of holiday gift centre programs

Implement and identify opportunities for improvement by using analysis and logical thinking

Gather raw data from multiple data systems and work with IT Team to ensure data is accurate and up to date

**Qualifications**:
Post Secondary Degree or Diploma in Business Management or Supply Chain an asset

Prior experience with AS400, IBM Web Query and Power BI or similar systems and reporting tools is required.

Superior MS Office skills with a focus on Excel and Access

Positive attitude: Must have the desire to connect and create connections with coworkers and approach challenges with a can-do attitude

Self reliance: Must take initiative and be a self-starter

Multitasking: Must be able to strategize priorities and work well in growing business setting as well as working with different system integrations

Business acumen: strategic thinking, planning, and organizing skills to successfully manage a variety of initiatives and responsibilities.

Interpersonal skills: the ability to develop strong working relationships with internal and external customers is essential.Communications skills: ability to communicate in a clear and professional manner verbally and in writing, and comfortable presenting to a group of people.

Teamwork: ability to work in a team environment and be productive with mínimal supervision.

**About Us**:
We have been in Canada for almost 50 years employing hundreds of people. The Head Office is in Whitby, Ontario; we operate 2 warehouse/ distribution centres in Ontario and British Columbia, and we have 13 factory service centres strategically located across the country. We are proud of our achievements, excited for the future and energized for our continued growth.

**Interested in joining our team?**

Makita Canada Inc. is an equal opportunity employer, and we value diversity in our workplace. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and Accessibility Legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process and you require accommodations, please advise Human Resources

INDHP

**Salary**: $40,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Whitby, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location