Client Service Representative, Employee Benefits
3 months ago
HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team
We are BC’s largest insurance broker, growing 15% year over year We offer stability, career development opportunities, and a strong teamworking environment. Whether you’re just starting out in insurance, or a seasoned veteran, HUB can take you to your next career goal.
We are Proud to Offer
Competitive compensation
Comprehensive tuition financing and career-related training and development
Company matching RRSP contributions
Customizable flexible benefits options for you and your family
We promote work-life balance through flexible scheduling and hours
A progressive employee assistance program through LifeWorks
Mental and physical wellness initiatives
**HUB Cares**: we are a company that gives back and is active in the community
The Opportunity
Our Employee Benefits Division is excited to welcome you into our client-focused culture. Join us with your years of group benefits experience as our next Client Service Representative. Here’s your chance to refine and develop your client service and analytical skills as a Permanent Full Time CSR in our Employee Benefits Division.
This role can be based out of our Burnaby Headquarters.
Our Burnaby Still Creek location is our head office and is centrally located in the Willingdon Business Park. The office location is centrally located in the Willingdon Business Park near Brentwood Town Centre. This location is easily accessible by the Gilmore sky train station with many shops, restaurants and other amenities nearby.
The Responsibilities
Assist Account Executives with all aspects of servicing group and individual accounts
Maintain accurate renewal calendar, communicate renewal timelines to Account Executives
**Process documentation**: renewals, proposals, claims history, customer correspondence
Maintain electronic and paper client/carrier files
Ensure accuracy of policy documentation from insurers before forwarding to the client
Contact clients regarding renewals and claims, update changes
Answer account related questions/requests from clients and insurers
Provide policy and coverage information to clients upon request or inquiry
Attend occasional client meetings with Consultants
Create marketing materials and presentations for Consultants
Act as liaison between Consultants and Corporate clients
The Requirements
Successful completion of LLQP or willing to obtain
2+ years of experience in the employee benefits industry
Willingness to learn and take on increasing levels of responsibility, including client communication
Intermediate proficiency in Microsoft Word, Excel and Outlook
Excellent Communication
Typing speed of at least 55 wpm
Good working knowledge of underwriting arrangements
Has a high attention to detail
Comfortable conducting employee education sessions and client administration orientation sessions
Good understanding of employee benefits plan analytics
**Asset experience that will make you stand out**:
Experience with flex plans is an asset
Our Culture Starts with You
We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
We want you to be INNOVATIVE and open to sharing your ideas
You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.
You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER
You work with a high degree of INTEGRITY and ACCOUNTABILITY
To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page
Department Business Operations
**Required Experience**: 2-5 years of relevant experience
**Required Travel**: No Travel Required
**Required Education**: High school or equivalent
Hi, we’re HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
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