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Manager, Staffing

4 months ago

Comox, Canada Providence Living The Views at St. Joseph's Full time

**Job Title: Manager, Staffing**

**Posting: 004N23**

**Status: Full Time**

**Effective Date: TBD**

**Salary: $80,000-$90,000**

**Company**:

- Providence Living is a non-profit Catholic-sponsored health care organization focused on long-term care, assisted living, housing, and other community services to support seniors and their family members. We are committed to re-imagining the experience of seniors, especially those living with dementia, and to creating communities and fostering a culture where seniors are empowered to make decisions that affect their quality of life._

Reporting to the Executive Director, Operations, the Manager, Staffing manages the day-to-day staffing operations at Providence Living (PL) which includes providing leadership to the staffing team and to the organization in communicating and implementing staff scheduling standards, guidelines, and policies. In collaboration with the Executive Director and other members of the Leadership team, develops and implements staffing policies and procedures in accordance with organizational, legislative, and collective agreement requirements. Contributes to the development and implementation of goals and objectives for the staffing team, consistent with the organization’s strategic plan. Determines resource planning for the staffing team, makes selection decisions, establishes performance expectations, conducts performance evaluations, and resolves disciplinary matters. Establishes and monitors service level agreements and ensures the provision of consistent staff scheduling and relief workforce deployment services for PL. Maximizes departmental efficiencies through the planning, recommendation, development, and implementation of improvements to systems processes, procedures, policies, and service.

All staff have a part to play in preventing adverse events and in promoting safety for patients and staff by being aware of and adhering to all policies and procedures including promptly reporting any risks or safety concerns relating to patient or staff safety.

Services at Providence Living are guided by our Mission, Vision, Values, and Ethical Framework. All employees are expected to demonstrate respect for the safety and dignity of all residents, staff and volunteers. Every employee makes a vital contribution to our Mission of providing care with compassion, by exemplifying our core values of respect, excellence and compassion in their work and demonstrates Indigenous Cultural Safety, cultural humility and anti-racism principles.

**DUTIES AND RESPONSIBILITIES**:
1. Develops and implements streamlined processes, policies and procedures to support resource optimization, ensure efficient workflows, and promote effective communications between the staffing team and the departments they serve.

2. Collaborates with leaders across the organization to ensure staffing systems and processes support their operational needs. Facilitates conversations with these leaders to understand how to better support their work and operational needs. Maintains accountability by establishing service level agreements.

4. Works collaboratively with systems’ vendors to ensure PL benefits from opportunities to reduce costs, make system/process improvements, and introduce innovation in products or services. Prepares business cases for system upgrades, changes, and training services in collaboration with Executive Director(s) and other stakeholders.

5. Ensures current and accurate data is maintained in staffing and scheduling systems, data control, data auditing, data integrity and data correction. Works with stakeholders in other areas such Payroll and HR to coordinate and standardize data quality improvement processes and develops and maintains department workforce optimization processes.

6. Oversees an assigned budget for the portfolio by ensuring effective use of resources, monitoring expenditures, and investigating and reporting on variances.

7. Leads the Staffing team, establishing and implementing their goals and objectives and efficiently allocating team resources. Recruits, mentors, coaches and develops team members and promotes cooperative working relationships within the team and across other PL departments. Oversees the development of staff orientation and training plans and provides orientation to assigned staff. Develops and implements appropriate staff development and retention plans.

8. Sets performance expectations and conducts regular staff performance reviews, identifying areas requiring improvement and taking follow up action as required to address performance problems up to and including termination. Participates in the handling and resolution of grievances and represents the employer in third party proceedings as required.

9. In conjunction with the Executive Director, contributes to the development and implementation of the organization’s strategic plan and alignment with the mission, vision, and values.

11. Promotes continuous learnin