Director, Legal Claims

6 months ago

Toronto, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

As the **Director of Legal Claims**, you will be a key member of the Ontario Legal Claims management team. You will lead a group of Legal Managers and will be one of the Directors responsible for managing the operations of the Legal Claims department in Toronto. You will report to the Vice President, Legal Claims, Ontario and work out of the Toronto office.
- Your core values are a great fit with ours: Respect, Integrity, Excellence, Being Customer-Driven & Generosity.
- You can use your experience, expertise, and passion to inspire your team to exceed standards.
- Your experience in insurance defence litigation will contribute to the team’s success.
- You create an engaging, inclusive, supportive, and positive environment along the way.
- You’ll work collaboratively with the Legal Claims leaders to ensure quality file handling.
- You have experience handling Legal Claims and can help us transform the client experience.
- You’re at ease with digital tools and processes.
- You can use data to help evaluate performance and propose innovative solutions.
- You’re a great communicator; whether it’s a phone call or a presentation, you can do it all and adapt your approach to your audience.
- You are curious, adaptable and an industrious person.
- You’re able to problem-solve, have experience driving or collaborating actively in project improvement initiatives and associated change management.

**This role will offer you the chance to**:

- Build relationships with Senior Executives and, as an active member of critical strategic projects, influence their decision-making.
- Grow Intact’s talent and leadership pipeline through your thoughtful and effective approach to employee career development, performance management, and mentorship.
- Directly contribute to Intact’s operational excellence via projects that will transform how we do business.

**You’ll also handle many key responsibilities**:

- Contribute to the establishment of objectives included in the business plan and implement approaches to achieve regional legal claims goals in line with business strategies and the organization's financial, material and human resources.
- Ensure a high level of employee engagement by continually monitoring overall engagement and creating and executing engagement action plans.
- Develop strategies for controlling indemnity and ALAE & ULAE.
- Assess and address workforce planning needs to maintain service levels and productivity benchmarks.
- Prepare and follow up on operational budgets by setting expense ceilings in line with goals to reach.
- Responsible for monitoring, analyzing, and managing key performance indicators relating to productivity.
- Be a liaison for key corporate stakeholders in various departments including National Claims, Finance and Actuarial.
- Build a collaborative approach and savvy business strategy that is aligned with Intact’s priorities and promotes great relationships within Claims and Legal Claims.
- Focus on achieving KPI objectives.
- Oversee and audit internal litigation activities and align with best practices and professional standards.
- Build a plan to identify trends in the legal environment.
- Communicate national policies and procedures to the legal team.

**Qualifications**
- LL. B or J.D. degree
- Member in good standing of the Law Society of Ontario
- Minimum 8 years of insurance litigation experience preferred or equivalent relevant experience
- Minimum 5 years of legal management experience preferred or equivalent relevant experience
- Proven project management skills, where you have planned, led, and successfully rolled out projects.
- Experience implementing and driving change by encouraging innovative thinking and changes in an operation.
- Experience in managing people leaders and inspiring a team towards a common goal.
- Experience in establishing and measuring performance, giving open and honest feedback and supporting employee engagement - and ensuring your team leaders do the same.
- You are an inspiring leader who cares for people; is open and honest; takes accountability; and can drive change.
- Positive attitude while adapting to changing priorities and taking ownership of work.
- Self-starter with the ability to work independently under mínimal supervision.

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