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Product Support Specialist
4 months ago
**PRODUCT SUPPORT SPECIALIST**
**Job Posting #**:918919
**Site**:Toronto General Hospital
**Department**:Materials Management
**Reports to**:Manager, Materials Management
**Hours**:37.5 hours per week
**Salary**:$89,895 to $104,286 annually (commensurate with experience and consistent with UHN compensation policy)
**Status**:Permanent Full-Time
**Posted Date**:May 4, 2023
**Closing Date**:May 18, 2023
The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.
**Position Summary**
This role also includes the responsibility of working with the Material Management Managers to manage product conversions for materials managed by UHN’s JIT Provider, including the management of Product Recalls and will represent Materials Management on the UHN Standardization Committee or similar Corporate Committees.
**Duties**
- Support the introduction of new products into the hospital, ensuring all clinical protocols are followed, including oversight of product/clinical trial and facilitation of product transitions, including coordination of activities with Purchasing, Sourcing and In-Hospital Logistics departments
- Participate in the launch of new products using targeted messaging, advertising, presentations etc.
- Ensure documentation, manuals, including data, and reports supporting rationale
- Ensure product information is available to teams and kept in an accessible area to access
- Management of backorders and product substitutions; determines demand and forecasts supply requirements in consultation with Managers to cover terms of backorder, including buffer stock
- Maintain and update substitution list working closely with the UHN Inventory Coordinators
- Assists in preliminary evaluation of products to identify opportunities for standardization and communicates benefits to the users
- Facilitates product transitions/conversion, including coordination with the Clinical Team, Vendors, In-Hospital Logistics Supervisors/Managers, Sourcing and Purchasing
- Initiate the recall process, using UHN’s Recall Management System and run Hospital Impact analysis with the assistance of UHN’s Data Management Team to identify and communicate impact to clinical/non clinical areas affected
- The management of multi-stakeholder relationship; maintain tracking of all possible stakeholders that might be impacted (positively or negatively) by the project/product or who may have other interests in change
**Qualifications**
- Minimum 4 years of practical and related experience
- Undergraduate Degree in a relevant field (e.g. business administration, supply chain) or equivalent work experience
- Previous experience and knowledge of clinical practice and healthcare operations is required
- Previous experience in product and/or clinical evaluation processes is an asset
- Self-starter, highly motivated, works well without constant supervision
- Excellent organizational and time management skills
- Demonstrated experience in data analytics
- Ability to demonstrate Professionalism in dealing with difficult situations and conflict resolution
- Proven ability to work within a fast paced and complex environment
- Proficiency or experience with SAP S4 Hana and Ariba is an asset
- Excellent verbal and written communications skills
- Team player with the ability to work independently to manage initiatives
- Proven analytical and problem-solving skills
- Demonstrates a sense of urgency and customer service focus
- Proficient in Microsoft Office, including Word, Excel and PowerPoint
- Ability to manage Recalls, using UHN’s Recall Management System is an asset
- Proven ability to understand business processes
**Why join UHN?**
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.
- Competitive offer packages
- Close access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions wit
