Salesforce Administrator

1 month ago

Calgary, Canada Benevity Full time

**Meet Benevity**:
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also one of the first B Corporations in Canada, meaning we're as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more

We are actively searching for a Salesforce Administrator to join our passionate and growing Revenue Systems Team. The Revenue Systems team is part of Revenue Operations and is the heart of Benevity's revenue engine, ensuring that our go-to-market functions are supported with the right tools, insights, and processes while providing the data and analytics that will power the next step of Benevity's evolution. We are constantly pushing the boundaries necessary for us to scale, and we need your help getting there. We've hired some of the most talented, passionate and caring individuals and this role is all about keeping our revenue engine in high gear. We are looking for someone that is able to critically think, is organized and has passion for following up to make sure things get done in the most experience friendly way possible. Not only that but creating meaningful and memorable experiences for the team with fun and humour is key too

**What You'll Do**:

- Manage Salesforce users, public groups, profiles, permission sets, and other administrative responsibilities
- Work with business partners to develop reports and dashboards
- Provide end-user support through support tickets, training, and documentation
- Perform testing of system enhancements within a test environment and other quality assurance tasks
- Work with Subject Matter Expert(s), Business Analyst(s) and/or Project Lead(s) to validate, understand, design and implement solutions that satisfy requirements in Salesforce
Keep up-to-date with the latest features and develop an understanding on how to technically enable and implement these features across all tools listed above
- Maintain and configure managed packages to support business needs and manage integrations
- Communicate with cross functional stakeholders and end users from Revenue Operations, Sales, Marketing, Finance, and Client Success to groom requirements when clarification is required and/or conduct root cause analysis to address issues or bugs
- Write and translate user stories or business requirements into systematic solutions across all the tools listed above
- Manage day-to-day admin requests from the Sales, Marketing & Customer Success teams
- Manage monthly data inserts and ad hoc bulk load requests
- Follow best practices and recommend solutions to stakeholders
- Participate in daily stand-ups talking through challenges, sprint review demonstrating configured or developed solution and backlog grooming ceremonies
- Work with tools such as Confluence, Jira and Asana to systematically manage work and project communication
- Will be required to configure and troubleshoot aspects of Salesforce CPQ like Advanced Approvals, Products Rules, Price Rules, Quote Template as the Revenue Systems supporting the entire lead to cash space

**What You'll Bring**:

- Bachelor's degree in computer science or equivalent
- Ample knowledge of Salesforce core functionality and limitations
- Experience working with SOQL, Visualforce, and Lightning components
- Experience with Salesforce declarative programming tools such as Process Builder and Flow Builder/Cloud Flow Designer
- Experience working with data migration and import tools such as Data Loader and Data Import Wizard or Jetstream
- Hands on experience with Flows and Process builder, ability to articulate on bulk triggers
- At least one of the following Salesforce certifications: Administrator, Advanced Administrator
- Ability to manage several ongoing customization projects from end-to-end, including gathering requirements, solution design and development, and finally working with stakeholders to roll out the solution to their teams
- Highly developed interpersonal and written/spoken communication skills to effectively lead and work with cross-functional teams, primarily Sales, Demand Generation, Client Success, Revenue Operations, and Finance
- Proven experience building effective CRM-based solutions
- Be a motivated self-starter that is independent, and a team player focused on excellence
- Comfortable in a hybrid Agile, Scrum and Waterfall settings
- Have a general understanding of the Software Development Life Cycle (SDLC) process

**Discover your purpose at work**:
We're not employees, we're Benevity-ites. From all locations, backgrounds and walks of life, who deserve more

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work tha

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