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Analyst, Customer Success

4 months ago

Richmond Hill, Canada ONR Full time

**What you’ll be working on**:
As a Customer Success (Research) Analyst, your super-power lies in supporting the development of strategic insights to our clients. In this role, you will assist our Project Lead in understanding our client’s challenges and needs from developing and designing appropriate research solutions, to the analysis of the results. Your expertise in traditional and digital qualitative and quantitative research design is matched by your drive to manage key market research projects from start to finish. Our dream customer success analyst is a creative and resourceful thinker whose passion for matching science with insight creates innovative and actionable research solutions.

**What you bring to the team**:

- The capacity to manage multiple, ongoing projects while simultaneously elevating the client service experience.
- A strong knowledge of statistical techniques including performing regression, factor analysis, cluster analysis, etc.
- A deep understanding of qualitative and quantitative research experience, analytical, interpersonal, and problem-solving skills.
- The talent to draw meaningful insights and tell a story with research findings and data.
- The motivation, initiative and drive to take tight deadlines in stride.
- Spectacular organizational skills, unflagging attention to detail, and complete commitment to representing the accuracy and integrity of the information.
- Excellent written and verbal communication skills.
- The willingness to support a friendly, collaborative and diverse team culture.
- Bachelor’s Degree or equivalent related experience.

**What the team brings to you**:
Thanks to the power of our people, ONR has been an industry leader for more than 20 years. We attract the best talent because we work with the best clients on innovative projects that truly make a difference. We offer a dynamic and collaborative work environment where your talents are nurtured and your skills can expand. We encourage and support our team’s initiative, innovation, and risk-taking to allow our people and our business to evolve. And we believe in a work-life balance that works for you. Just like our clients, our team members work with us because we are enthusiastic, confident and result-oriented - we are proud to be ONR, and it shows

**Let's connect...