Internship in Customer Success

6 months ago


Montréal, Canada CarInspect Full time

**Who is CarInspect?**

We are a fast-growing startup specializing in automotive inspections based in Montreal and launched in 2022. The platform is a SAAS that connects inspection requesters (our customers) with service providers (inspectors) all across Canada. Our daily mission? To assist people in confidently purchasing a used car while avoiding bad deals. We work together with a clear goal in mind: to become the number one solution for buying used cars in North America. We need the best team to realize an ambitious vision in a massive industry that needs change. If this interests you and you share the values of our team (ambition, teamwork, intellectual honesty, personal development, and commitment), we might be a match

**What you’ll do?** You will help Meryl, our Head of Customer Success, in her day-to-day tasks. You’ll have four main missions:

- Help Meryl in the inspector recruitment process. You’ll have to post ads on platforms such as Indeed and select inspectors who could be a match.
- Gather feedback from customers and convince them to write reviews on our platforms like Google.
- Convert leads into clients: show us your sales skills
- Other missions will be given depending on the need.

**We are looking for someone who**:

- Is not shy to talk to customers on the phone (you’ll have to do it every day)
- Is dynamic and has positive energy/vibes
- Is proactive
- Has common sense
- Is organized and attentive to detail
- Is a good communicator
- Is reliable

**Administrative checklist**:

- You are a student (we are also very open to hiring students who graduate soon)
- You are bilingual (French-English)
- You are available full-time (starting now or beginning of September, for four or six months)
- You are able to come to our Montreal office 4 days per week
- Remunerated internship + bonuses based on performance (15,75$/h - 20$/h)

**CarInspect culture**:

- We are a team of five optimistic, ambitious, dynamic, and friendly people. We like to laugh and to go for a run or compete at foosball during breaks. Every day at noon, we take a break to eat together on the building's amazing rooftop with a view when it’s sunny
- You'll be immersed in the adventure of an exciting and dynamic startup

**How to apply?**
- Your availability (when, how much time, for how long)
- When you plan to graduate (how many sessions you have left), and when your next university semester starts
- A 1 to 3 minute video of you telling us why you want to join the CarInspect adventure (half in French, half in English).

Thank you

FRENCH

**Qui est CarInspect ?**

Nous sommes une startup à forte croissance spécialisée dans les inspections automobiles, basée à Montréal et lancée en 2022. La plateforme est un SAAS qui met en relation des demandeurs d'inspection (nos clients) avec des prestataires de services (inspecteurs) partout au Canada. Notre mission quotidienne ? Aider les gens à acheter en confiance une voiture d'occasion tout en évitant les mauvaises affaires.

Nous travaillons ensemble avec un objectif clair : devenir la solution numéro un pour l'achat de voitures d'occasion en Amérique du Nord. Nous avons besoin de la meilleure équipe pour réaliser une vision ambitieuse dans une énorme industrie qui a besoin de changement. Si cela vous intéresse et que vous partagez les valeurs de notre équipe (ambition, travail d'équipe, honnêteté intellectuelle, développement personnel et engagement), nous sommes peut-être faits l'un pour l'autre

**Vos missions**
Vous aiderez Meryl, notre Head of Customer Success, dans ses tâches quotidiennes. Vous aurez quatre missions principales:

- Aider Meryl dans le processus de recrutement des inspecteurs. Vous devrez publier des annonces sur des plateformes telles que Indeed et sélectionner les inspecteurs qui pourraient correspondre.
- Recueillir les avis des clients et les convaincre de rédiger des avis sur nos plateformes telles que Google.
- Convertir les prospects en clients : montrez-nous vos talents de vendeur
- D'autres missions seront confiées en fonction des besoins.

**Nous recherchons une personne qui**:

- N'a pas peur de parler aux clients au téléphone (vous serez amené à le faire tous les jours).
- Est dynamique et a une énergie positive
- Est proactif(ve)
- A du bon sens
- Est organisé/e et attentif/ve aux détails
- Est un(e) bon(ne) communicateur(trice)
- Est fiable

**Administratif**:

- Vous êtes étudiant(e) (nous sommes également très ouverts à l'embauche d'étudiants bientôt diplômés)
- Vous êtes bilingue (français-anglais)
- Vous êtes disponible à temps plein (dès maintenant ou début septembre, pour quatre ou six mois)
- Vous êtes en mesure de vous rendre à notre bureau de Montréal 4 jours par semaine
- Stage rémunéré + bonus basés sur la performance (15,75$/h - 20$/h)

**La culture CarInspect**:
Nous sommes une équipe de cinq personnes optimistes, ambitieuses, dynamiques et amicales. Nous aimons rir



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