Server/service Assistant

6 months ago

Ottawa, Canada Bank of Canada Full time

**Server/Service Assistant**

**Take a central role**

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.

Building on the principles that have always guided us - excellence, integrity and respect - we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers: Working Here - Bank of Canada

Find out more about the next steps in our Recruitment process.

**What you will do**
Under the general direction of the Assistant Manager, Executive Services and Protocol, the Service Assistant will provide friendly, high quality hospitality service supporting meetings, events, workshops, seminars, visitor programs, working closely, and collaborating with Executive Services team members. The Service Assistant is responsible for some administrative duties related to the role. Takes orders for and serves (where applicable, prepares) food and beverages to guests in a friendly, timely, and efficient manner.

More specifically you will:

- Be responsible for the coordination and delivery of food and beverage requirements, meeting the highest standards of the trade, using discretion, tact, and diplomacy during all functions.
- Be required to have a solid knowledge of industry standards and requirements, to ensure proper room and table set up meets the need of the event; also, responsible to assist with tear down.
- Help prepare kitchen schedule under defined deadline, update database entries relating to dietary restrictions, may be called upon to assist with greeting or directing guests.
- Contribute to the establishment of work procedures, schedules, quality checks to ensure that standards are met.
- Provide training and direction to junior colleagues and self-direct own training.
- Have a clear understanding of all related health and safety regulations.
- Meet assigned deadlines by being forward-thinking and using time management skills.
- Assist with receiving supply orders delivered by internal and external suppliers and may be called upon to escort suppliers.
- Maintain a respectful, collaborative, and collegial work environment and may be called upon to assist in other duties.

**What you need to succeed**

You will be required to maintain high level client service, provide special attention to quality and details even as priorities change, and urgencies arise. In this role, you will work both independently and in a team environment where mutual support is essential. You will also need to respect the confidentiality of the information that you will be privy to and exercise sound judgment while having the ability to understand the Bank’s mandate and internal workings.

**Nice-to-have**:

- working knowledge of SharePoint
- sound knowledge of the Bank’s organizational structure
- experience with Five Diamond service

**Your education and experience**
High School Diploma or post-secondary education in a hospitality program with a minimum of 5 years of progressively responsible experience working in the hospitality industry.

In addition:

- valid Food Handlers Certificate, Firs Aid, WHIMS, and Smart Serve Certificate and be prepared to re-certify as required
- knowledge of hospitality best practices and protocol
- ability to work flexible hours and do overtime as required.
- ability to bend, stand/sit for prolonged periods of time and to lift items that weigh up to 10 kg.
- proficient user of Word, Outlook, Excel

**What you need to know**
- Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
- Priority will be given to Canadian citizens and permanent residents
- Security level required: Be eligible to obtain Reliability
- There will be no relocation assistance provided
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

**What you can expect from us**
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider.
- Salaries are based on

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