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Utility Receivables

4 months ago

Brampton, Canada Regional Municipality of Peel Full time

**Job Description**:
**Utility Receivables (Collections Coordinator) Team Lead**

**Public Works - Operations Support**

**Contract Full-Time; 18 Months**

**Pay Band: $69,273 - $86,592 per annum**

**Work Mode**:Hybrid _*see below for more details about this work mode_

**Location**:2 Copper Road, Brampton

**Hours of work**:35 hours/week

Reporting to the Supervisor Revenue Collections, as Team Lead you will be leading a team responsible for managing delinquent water accounts and you will have oversight for various financial controls for water/wastewater and local improvement accounts.

**_What you will do in this role_**_: _**
- Coordinate, prioritize and allocate daily tasks to team members ensuring workload balance and adherence to performance expectations to achieve team goals.
- Provide day-to-day direction and guidance to resolve complex issues related to delinquent water accounts, ensuring compliance with regional policies, by-laws, and procedures.
- Collaborate and coordinate with internal and external stakeholder to resolve delinquent water account issues.
- Summarize and consolidate account history to resolve escalated accounts efficiently.
- Possess a strong understanding of the billing system and processes to support staff with technical expertise, including account analysis, systems related issues.
- Review and approve account adjustments on the billing system (CC&B), troubleshoot problems and provide recommendations for resolution.
- Coach, mentor and motivate team members to provide high-quality customer service.
- Contribute input for staff performance reviews.
- Support the supervisor in developing and monitoring service levels, actively contributing to identifying opportunities for improvement.
- Supervise financial adjustments in the billing system to ensure proper treatment and interface with the financial system (example: refunds, transfer to tax)
- Oversee journal entries and reconciliations for water/wastewater/local improvement accounts.
- Perform other duties as assigned.

**_ What the role requires_**_: _**
- University degree or College diploma in business administration, commerce, or accounting complemented with 3-5 years of relevant work experience.
- Solid knowledge and experience of accounting principles.
- Leadership qualities to build and maintain a strong team to ensure high service standards are achieved.
- Proven leadership experience, showcasing sound judgement and effective problem-solving skills.
- Collections experience is required.
- Excellent customer service skills, proven ability to handle escalated customer inquiries tactfully.
- Excellent interpersonal and communication skills, both verbally and written.
- Proficiency in Microsoft Office, including Excel, Word, Outlook
- Ability to work independently, be organized, prioritize workload, and strong analytical skills.
- Knowledgeable in regional policies, by-laws, and Municipal Act
- Strong knowledge of a billing system. experience with Customer Care and Billing system (CC&B) is considered an asset.
- Experience with Five9 softphone system is considered an asset.
- Comprehensive Health, Dental, Vision benefit plan (effective start date)
- Automatic enrolment into OMERS pension plan (where applicable)
- Accrue Vacation on a monthly basis (where applicable) up to 3 weeks per annum
- 3 Paid personal days and floating holidays (non-union)
- Annual performance review and merit increases based on performance
- Supportive leadership and a culture of respect and inclusion

In this role you will have the ability to work remotely and attend on-site when required based on operational requirements at the 2 Copper Road, Brampton_ _worksite. The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario.

**Interview**: Our recruitment process will be completed with video conference technology.

**As part of the Region’s ongoing commitment to health and safety, there are enhanced COVID-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.**

About Us:
Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 175,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,500 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water a