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Field Technical Representative

4 months ago

Edmonton, Canada GAF Materials Corporation Full time

Come Build Your Career Under OUR Roof

**Job Description**:
Field Technical Representative

General Overview: The Field Technical Representative is responsible for enforcing an acceptable and uniform level of quality on Company projects inspected throughout the assigned districts. This position works closely with the Regional Field Technical manager and Territory Sales Managers, Independent Reps, the GAF Corporate office (HQ), and Plants. The Field Technical Representative serves in a line position and reports to the Regional Field Tech Manager.

Position Responsibilities: Primary duties consist of, but are not limited to, the following:
Roof/Field Duties - Project Inspections

Provide the following duties to the assigned sales territories (within the technical district) by rotating time as needed. This generally includes overnight travel, depending on the geographic scope of the territory.
- Perform job start, interim, final, extended warranty and complaint calls, roof or project inspections, and document appropriately (letter, report, data entry in CCR database, etc.)
- Verify Guarantee Application information on jobs inspected.
- Enforce proper installation of details
- Take photographs as needed.
- Ensure that all inspected projects have an Application for Roof Guarantee.
- Perform 60% of the final inspections in the assigned technical district.
- Perform 100% of the final inspections for “C-level” contractors.
- Display a positive, professional customer service manner and approach.

Roof/Field Duties - Contractor Training
- Develop and maintain a positive relationship with the roofing contractor, consultant/specifier, and owner.
- Assist the sales process with product demonstrations and sales training when requested and necessary.

Administrative Duties - Territory Administration and Management
- Monitor all “product installed” complaints and ensure they are closed in a timely manner.
- Type letters and Activity Reports and submit to GAF/Siplast HQ for approval.
- Communicate concerns, project updates, and schedules with all parties on a regular basis.
- Initiate weekly phone contact with the Regional Field Technical Manager and weekly scheduled phone meetings with sales personnel, providing them with a tech schedule.
- Create and submit Final Inspection Report to GAF/Siplast HQ within 24 hours.
- Enter itinerary in Google by Monday at noon and update as schedule changes.

Budget Management
- Review expenses monthly. Keep all controllable expenses (promo, travel, phone, etc.) within budget. Discuss unusual or unforeseen expenses with manager immediately.
- Submit expense reports in Workday per Company Travel & Expense Policies.

Field Safety
- Participate in GAF/Siplast safety training & complete quizzes by deadlines
- Adhere to Job Site Safety Practices & Mfg. Plant Safety Practices
- Wear appropriate PPE for jobsite & manufacturing facilities (i.e. hard hat, safety glasses, reflective vest, work boots, gloves, appropriate clothing, etc.)
- Exercise rooftop & ladder safety precautions
- Adhere to company policies concerning driver safety and cell phone usage (i.e. use of hands-free devices, no texting while driving, etc.)
- Exercise safe driving practices
- Follow jobsite safety standards as prescribed by contractor or building owner
- Report a job-related injury to HR immediately

Minimum Requirements/Qualifications:

- Bachelors degree preferred or High school diploma or GED equivalent
- Must have and maintain a valid driver’s license and an insurable driving record
- Ability to travel as necessary
- Ability to have and maintain a Company credit card for business-related expenses PreferredQualifications - Education, Experience, & Skills:

- Self-disciplined and motivated; a self-starter with initiative
- Strong organizational and planning skills
- Proven follow-up ability - Solid verbal and written communication skills
- Ability to teach others
- Good mechanical ability
- Understand basic drafting, with ability to read blueprints
- Excellent interpersonal skills - Proven ability to establish and maintain business relationships
- Confidence, assertiveness, tenacity, and resiliency
- Effective time management skills
- Ability to assist with face-to-face sales calls
- Independence - ability to work on own
- Ability to travel as necessary, including overnight stays as required
- Must have and maintain a valid driver’s license and an insurable driving record
- Ability to learn and develop computer skills

Physical Requirements:

- Ability to drive a vehicle & travel unassisted, such as air travel
- Ability to frequently work in a stationary position for long periods; ability to frequently move about to accomplish tasks or to move from one work area to another
- Ability to work in outdoor conditions including high/low temperatures, dust, humidity, etc.
- Ability to wear/work in PPE
- Close & far visual acuity to view documents, computer screens, perform inspections, drive a vehicle, etc.
- Abi