Current jobs related to Customer Service/rma/returns Agent - Richmond Hill - Parts Engine Canada

  • Rma Specialist

    3 months ago

    Richmond Hill, Canada Canada Computers Inc. Full time

    **RMA Specialist** - **Canada Computers & Electronics**_ _is a retailer of personal computers, IT and components, and consumer electronics. We strive to provide customers with the best products at the best value that the computer retail world can offer. The key to our success resides in the constant improvement of business practices, as well as a...

  • Return Agent

    4 months ago

    Richmond, Canada Enterprise Holdings Full time

    Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to...

  • Product Return Specialist

    3 months ago

    Richmond, Canada Snap One, LLC Full time

    **Description** Snap One is a leading manufacturer and exclusive source of control, A/V, surveillance, networking, power, and infrastructure equipment for residential and commercial professionals. With a vast catalogue of today’s most popular brands, Snap One is the premier choice for professional installers across the globe. We believe that life’s...

  • Receptionist/customer Service Representative

    4 months ago

    Richmond Hill, Canada EVA Group Full time

    **Receptionist and Administrative Assistant** **From $35,000-$45,000 per year** **Full-time, Permanent** **Responsibilities** - Receiving visitors at the front deck by greeting, welcoming, directing and announcing them appropriately - Answering screening and forwarding incoming phone calls - Maintain office security by following safety procedures and...

  • Receptionist/customer Service Representative D

    4 months ago

    Richmond Hill, Canada Doglas Trading Inc. Full time

    **Company**:Doglas Trading Inc. **Title**:Receptionist and Administrative Assistant **Job Type**:Full-Time **Work Location**:Richmond Hill, ON **Language**:English Mandarin/French is Preferred Accountabilities / Responsibilities - Receiving visitors at the front deck by greeting, welcoming, directing and announcing them appropriately - Answering...

  • Customer Service Representative/administrative

    3 months ago

    Richmond Hill, Canada EVA Group Full time

    **Receptionist and Administrative Assistant** **From $37,000-$41,000 per year** **Full-time, Permanent** **Responsibilities include, but are not limited to**: - Manage and process RMA and sales/ marketing sample shipments - Handle incoming calls for the office phone and customer service line - Greet and assist any visitors to the office - Engage with...

  • Customer Service Agent

    3 months ago

    Richmond, Canada Central Mountain Air Full time

    At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people...

  • Customer Service Agent

    3 months ago

    Richmond, Canada Central Mountain Air Full time

    At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people...

  • Customer Return Representative

    4 months ago

    Richmond, Canada Avis Budget Group Full time

    **Customer Return Representative** Immediately hiring! We are now seeking responsible and energetic people, like you, to join our growing Avis Budget Group enterprise. You’ll be an appreciated and valued addition to our team, putting a smile on our customers faces! **What You’ll Do**: You will help customers in the return of their rental cars. This...

  • Customer Service Agent

    2 weeks ago

    Richmond, British Columbia, Canada Pacific Coastal Airlines Full time

    Customer Service Agent (Vancouver) Pacific Coastal Airlines is seeking a permanent part-time Customer Service Agent to join our team at the Vancouver International Airport. As a Customer Service Agent, you will be the face of our company, providing exceptional service to our passengers and ensuring a safe and enjoyable travel experience. Job...

  • Customer Service Agent

    4 days ago

    Richmond, British Columbia, Canada Pacific Coastal Airlines Full time

    Customer Service Agent (Vancouver) We are seeking a temporary part-time Customer Service Agent to work at the Vancouver International Airport in Richmond. The ideal candidate will be a safety-oriented and customer service-minded individual who can thrive in a dynamic and rewarding work environment. About the Job Pacific Coastal Airlines is a company that...

  • Customer Return Representative

    4 months ago

    Richmond, Canada Avis Budget Group Full time

    Immediately hiring! We are now seeking responsible and energetic people, like you, to join our growing Avis Budget Group enterprise. You’ll be an appreciated and valued addition to our team, putting a smile on our customers faces! **What You’ll Do**: You will help customers in the return of their rental cars. This includes meeting and greeting...

  • E-commerce & Return Solutions

    3 months ago

    Richmond Hill, Canada Akex Solutions Full time

    Are you a proactive problem-solver with a passion for e-commerce and customer satisfaction? We're on the lookout for a dedicated E-commerce & Return Solution Specialist to join our team and take charge of our customer service department. **About Us**:Akex Solutions is a rapidly growing e-commerce venture that offers leading product selling on the top...

  • Customer Service Agent

    4 months ago

    Richmond, Canada Harbour Air Group Full time

    NOW HIRING CUSTOMER SERVICE AGENT, Richmond **Do you enjoy working with a close team of supportive professionals? Do you want to commit to an organization with an outstanding record for safety and reliability? Are you searching for an employer who provides amazing perks and works hard to provide a work-life balance for their employees? If so, look no...

  • Customer Service Agent

    4 days ago

    Richmond, British Columbia, Canada Pacific Coastal Airlines Full time

    Customer Service Agent (Vancouver) We are seeking a Customer Service Agent to work part-time hours at the Vancouver International Airport in Richmond. The ideal candidate will be a safety-oriented and customer service-minded individual who can provide a positive experience for passengers. Pacific Coastal Airlines is a dynamic and rewarding work environment...

  • Customer Service Agent

    4 months ago

    Richmond, Canada Harbour Air Group Full time

    NOW HIRING CUSTOMER SERVICE AGENT, Richmond **Do you enjoy working with a close team of supportive professionals? Do you want to commit to an organization with an outstanding record for safety and reliability? Are you searching for an employer who provides amazing perks and works hard to provide a work-life balance for their employees? If so, look no...

  • Travel Agent

    3 months ago

    Richmond Hill, Canada UTOvacation Full time

    Are you passionate about travel and helping others experience the world? UTOVacation is seeking a Travel Agent to join our team! Our team is made up of experienced travel experts who are passionate about helping customers create their dream vacations. Join our team and be part of a dynamic and fast-growing company that values teamwork, innovation, and...

  • Customer Service Agent

    5 days ago

    Richmond, British Columbia, Canada Pacific Coastal Airlines Full time

    Customer Service Agent (Vancouver) YVR Airport South, 4440 Cowley Crescent, Richmond, British Columbia, Canada Req #274 Thursday, September 12, Pacific Coastal Airlines is looking for a permanent part time hours per week) Customer Service Agent based out of the South Terminal building at the Vancouver International Airport in Richmond. We are seeking a...

  • Customer Service Representative

    2 weeks ago

    Richmond Hill, Canada Paymentus Full time

    Summary/Objective The Customer Service Representative I is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment processing, payment information inquiries, troubleshooting/etc. Essential Functions/ Respons

  • Representative - Customer Service Agent

    2 weeks ago

    Richmond Hill, ON, Canada Paymentus Full time

    Summary/Objective The Customer Service Representative is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment processing, payment information inquiries, troubleshooting technical issues, etc. Follow call center scripts and processes when handling different...

Customer Service/rma/returns Agent

4 months ago

Richmond Hill, Canada Parts Engine Canada Full time

**Customer Service/RMA/Returns Agent**

**Job Summary**:
9:00 - 5:30 pm (Monday - Friday)

**Role Responsibilities**:

- Provide exceptional customer service by actively listening to customers, understanding their needs, and addressing their concerns promptly and professionally.
- Process Return Merchandise Authorizations (RMA) according to established procedures, ensuring accurate documentation of customer information, product details, and reason for return/exchange.
- Coordinate with warehouse and logistics teams to arrange for the shipment and receipt of returned products, ensuring timely processing and resolution.
- Perform thorough inspection and evaluation of returned products, determining their eligibility for return, exchange, or repair based on established policies and guidelines.
- Communicate with customers regarding the status of their returns, exchanges, or repairs, providing updates, tracking information, and resolution timelines.
- Escalate complex or unresolved customer issues to appropriate internal teams, such as technical support or product management, to ensure timely and satisfactory resolution.
- Maintain accurate and detailed records of customer interactions, RMA requests, and return/exchange transactions in the CRM or relevant systems.
- Collaborate with the sales team to identify opportunities for upselling or cross-selling products during the returns or exchange process, enhancing customer satisfaction and revenue generation.
- Continuously stay updated on product knowledge, company policies, and industry trends to provide accurate and up-to-date information to customers.
- Identify trends or patterns in customer feedback and recurring issues, providing insights to management for process improvement and customer experience enhancement.
- Adhere to established performance metrics and service level agreements, meeting or exceeding targets for customer satisfaction, response time, and issue resolution.

Our company operates based on five core values**:Accountability, Innovation, Passion, Efficiency**, and **Shared Success**. We believe these values drive us towards achieving our goals and delivering exceptional client results. _Accountability_ means taking ownership and being responsible for our decisions. _Innovation_ is critical to our success, and we encourage out-of-the-box thinking. _Passion_ is the fuel that drives us forward, and we embrace new challenges. _Efficiency_ is about doing more with less, and we optimize our operations to deliver value. Finally, S_hared Success_ is about working collaboratively towards a common goal. We celebrate each other's successes and support each other through challenges.

**Qualifications**:

- High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.
- Proven experience in a customer service or RMA/returns role, preferably in a retail, e-commerce, or consumer electronics environment.
- Strong communication skills, both verbal and written, with the ability to articulate information clearly, empathize with customers, and provide effective solutions.
- Excellent problem-solving and decision-making skills, with the ability to analyze situations, identify root causes, and propose appropriate resolutions.
- Detail-oriented mindset with strong organizational and multitasking abilities to handle multiple customer inquiries and process RMAs simultaneously.
- Familiarity with CRM software and ticketing systems to manage customer interactions and track RMA/return transactions.
- Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
- Flexibility to adapt to changing priorities, business needs, and customer demands.
- Positive attitude, patience, and resilience to handle challenging customer situations professionally and maintain a customer-focused approach.
- Join our team and play a vital role in providing exceptional customer service, managing returns, and ensuring customer satisfaction. This position offers opportunities for growth, a supportive work environment, and the chance to contribute to our organization's success.

**Salary**: $16.55-$21.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- On-site parking
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

Application question(s):

- What is your favorite car and why?

**Education**:

- Secondary School (required)

**Experience**:

- Phone Customer service: 2 years (required)

**Language**:

- English (required)
- French (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Richmond Hill, ON L4S 0J5 (required)

Work Location: In person