Information Technology Specialist
6 months ago
About the job
**Responsibilities**:
Provides support to resolve incidents. This role will be required to provide on call support evenings and week-ends on a rotational basis.
Provide first-class customer service
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by users
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in ticketing system
Follow-up and update customer status and information
Pass on any feedback or suggestions by users to the appropriate internal team
Must have:
Troubleshooting experience for end user hardware
Troubleshooting and installation experience for iPhones and Android phone
Nice to have:
IT Help Desk experience.
Knowledge of Microsoft Office add-ons management
Knowledge on how to troubleshoot audio-video equipment
IP telephony
Why join 900Solutions
Opportunity to learn new technologies and grow as part of a competent and dedicated IT team
Be part of an elite IT team that will evolve digital transformation for companies and brands in Toronto
Work remotely
- No
**Job Types**: Full-time, Permanent
Pay: $2,500.00-$3,500.00 per month
**Benefits**:
- Company events
- Extended health care
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Work Location: In person
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