IT Business Analyst, Leamington or Toronto or

5 days ago

Toronto, Canada Tilray Full time

**IT Business Analyst, Leamington/ Toronto/ London ON**

**(on-site)**

**_About Tilray Brands Inc._**

Tilray Brands is a leading global cannabis-lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is changing people's lives for the better - one person at a time - by inspiring and empowering the worldwide community to live their very best life by providing them with products that meet the needs of their mind, body, and soul and invoke a sense of wellbeing. Tilray’s mission is to be the trusted partner for its patients and consumers by providing them with a cultivated experience and health and wellbeing through high-quality, differentiated brands and innovative products. A pioneer in cannabis research, cultivation, and distribution, Tilray’s unprecedented production platform supports over 20 brands in over 20 countries, including comprehensive cannabis offerings, hemp-based foods, and alcoholic beverages.

Looking to develop your career at the forefront of a rapidly expanding industry?

**_Job Summary:_**

As a IT Business Analyst, you will be responsible for incident triage, managing system access, and assisting the Business Applications team with larger initiatives. You will play a key role in ensuring smooth operations and supporting the implementation of business solutions.

**Role and Responsibilities**:

- Triage and prioritize incoming incidents, ensuring timely and effective resolution.
- Manage and grant system access permissions for users in accordance with company policies.
- Collaborate with IT and security teams to address and resolve access-related issues.
- Document and track incidents and access requests, maintaining accurate records.
- Assist the Business Applications team in the planning and execution of larger initiatives.
- Support the development and maintenance of business process documentation.
- Provide support and training to users on access management and incident resolution processes.
- Analyze incident trends and provide recommendations for process improvements.
- Prepare reports and presentations on incident management, access control, and project activities.

**Qualifications and Education Requirements**
- Bachelor’s degree in Business Administration, Information Technology, or a related field.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Basic understanding of incident management and access control principles.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with strong organizational skills.

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