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Lead Hand, Boutique

2 months ago

Winnipeg, Canada Royal Canadian Mint Full time

The Mint is hiring a Lead Hand, Boutique who can thrive in a dynamic and inclusive environment.

Reporting to the Manager, Winnipeg Retail & Tour Operations, the Lead Hand, Boutique is responsible for supporting the retail and tours environment with daily tasks related to the successful operation of the boutique. The incumbent will also assist the immediate leader in planning, organizing and monitoring the work of all boutique staff; provide guidance and motivate staff. The incumbent is responsible for leading a team of approximately 4-20 people (fluctuating by season).

**Your Responsibilities**:

- In addition to performing the day-to-day duties of the Tour Guides and/or Retail Sales Representatives, supports the leadership of the retail store when they are not present
- Prepares and adjust daily staffing schedule and oversees flow of staff
- Leads daily briefings / huddles and report on the meetings
- Completes daily required reporting for all systems (DAX, POS, etc.)
- Ensures customer satisfaction for all visitors and retail clients and provides escalated level of support for the team. Escalates complex cases and situations to the Sales Manager
- Ensures daily tour tasks are completed
- Supports the Tourism Coordinator in various projects as required
- Provides training by sharing information, techniques and on-the-job demonstrations for boutique employees and Students.

The retail boutique and tours operate 7 days a week and employees must be prepared to work both weekends and holidays as required.

**Qualifications**:
**Language Requirements**:

- Bilingualism (English/French) is required

**Education**
- College diploma or certificate in tourism/hospitality or related areas or a combination of education and experience

**Experience**:

- **Leadership Experience** - Proven ability to manage and motivate a team in a customer-focused environment
- **Tourism/Hospitality and Retail Sales Experience** - Minimum 3 years in both industries, with strong public speaking and sales skills
- **Bilingual Communication experience**- Fluency in both English and French, with the ability to write and speak clearly
- **Organizational and Technical Proficiency**experience** **- Strong organizational skills with proficiency in Microsoft Office (Word, Outlook, Excel) and familiarity with computerized systems

**Additional Qualifications**:
**Abilities and Skills**:

- Ability to prioritize tasks, demonstrate initiative, and exercise sound judgment.
- Communicate clearly and professionally with colleagues, management, and visitors.
- Thrive under pressure, managing repetitive tasks with strong organizational skills.
- Write clearly and concisely in both official languages (English and French).
- Proficient in the use of computerized systems for efficient task management.
- Work collaboratively within a team, demonstrating excellent interpersonal and leadership abilities.

**Knowledge**:

- Knowledge of the Royal Canadian Mint, its products, its markets
- Knowledge in the operation of cash registers and cash handling
- Inventory replenishing and control
- Public speaking techniques while greeting visitors, selling and training techniques

**Why the Mint?**:
At the Mint, you will collaborate with a diverse group of people and be a part of an iconic Canadian organization. Your safety and wellbeing are our top priority. We offer outstanding pay and total rewards for you and your family and you will be supported to continuously learn throughout your career.

**What to Expect**:
**Ready to mint your career?