Customer Engagement Coordinator
6 months ago
**Looking for your first sales role? Come check us out**
eMotors Direct is an eCommerce business that leverages a drop ship model to distribute industrial products throughout Canada. We're steadily growing as a company and looking for a new team member to help us engage with our warm inbound leads. You'll leverage existing processes, templates, and scripts, while having the support of a team to develop your selling technique.
**Role Purpose**:
**Duties**:
- Engage with existing customers to nurture relationships and drive revenue growth.
- Act as a primary point of contact for new inbound website leads, guiding them through the conversion process.
- Implement and follow established processes for customer engagement and lead conversion.
- Maintain accurate records of customer interactions and lead progress in CRM systems.
- Collaborate with sales, marketing, and service teams to ensure seamless customer experiences.
- Provide timely and professional responses to customer inquiries and concerns.
- Participate in training sessions and workshops to enhance knowledge and skills related to customer engagement, sales techniques, and electric motors.
- Minimum one year working directly with customers in a service capacity.
- An affinity for industrial, electrical, or mechanical products.
- The ability to research online and glean relevant insights.
- The discipline to focus on relatively repetitive work and remain engaged.
**What We're Offering**:
- $20-$24/hour starting wage
- Health spending account, short term disability, long term disability, and life insurance
- Three weeks of paid time off
- Sales training
- Opportunity to grow into a more strategic sales role
- Occasional puppy visits
**Job Types**: Full-time, Permanent
**Salary**: $20.00-$24.00 per hour
Expected hours: 40 per week
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
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