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Customer Service Clerks
4 months ago
**Be a part of an organization that is fully member-owned, sustainable and believes in initiatives that directly benefit our local communities. **Located in Stony Plain, Alberta, North Central Co-op provides goods and services to our local communities within Stony Plain, Edmonton, Fort Saskatchewan, Spruce Grove, St. Albert, Legal and Sherwood Park and Edson. We are proud of our 100,000+ member-owners, our 650+ team members throughout our 20+ Gas Bars, Home Centre, 4 Cardlock/Bulk Fuel Stations, 5 Food Stores, 6 Liquor Stores and Administration Office, in addition to future growth.
**Who we are**:
As a co-operative, we do business differently. We believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth. Our work is guided by our values of integrity, excellence and responsibility and driven by our vision of building sustainable communities together.
**What you'll do**:
Provide professional advice, support and service to customers in order to promote the sale of Home & Building merchandise including, but not limited to, lumber, plumbing, electrical, paint and tool rentals to meet the needs of customer home projects and renovations.
- Utilize product and service knowledge to support customers in identifying, locating and purchasing required items to meet the needs, requirements and expectations of our customers and their Home and Building projects.
- Initiate positive interactions with customers to develop trust and loyalty with North Central Co-op.
- Assist with customer inquiries in a timely manner and escalating to supervisor when necessary.
- Support a positive customer experience by completing price checks upon request in a professional manner.
- Stock, organize and complete merchandise displays according to store standards and policies.
- Assist with inventory verifications and assembly of products for display.
- Order 'special' or 'out-of-stock' merchandise requested by customers while adhering to our policies and procedures.
- Order using POS programs ensuring proper margin is maintained.
- Receive products and open freight as needed.
- Provide Home & Building project quotes and calculations.
- Maintain a constant alert against unauthorized removal of merchandise.
- Contribute to a team environment by assisting in other areas as required.
**Why it matters**:
Unlike traditional businesses, we're owned by our members—the same people who use our products and services. When we are profitable, our member-owners and their communities benefit. This unique business model sets us apart and makes us truly different.
Working at Co-op gives you the opportunity to do work that truly matters. Our commitment to our members and the community means that we strive to make a positive impact every day. We believe that our success should be shared, and we work hard to create value for our communities.
**Who you are**:
- High school diploma is an asset
- 3-5 years of retail experience in the Home and Building Solutions industry
- Must be service orientated in a fast-paced retail environment
- Must have exceptional interpersonal and time management skills, strong communication and organizational skills with the ability to handle multiple requests and inquiries on a daily basis
- Ability to lift up to 50 pounds on a consistent basis Must be proficient with Microsoft Office (E-mail, Excel, Internet)
Our Team Members receive competitive wages and an employer-contributed pension plan as well as recognition programs for service. We encourage our Team Members to take advantage of learning opportunities, to grow and develop, and to foster a culture of teamwork and innovation.
NCC embraces diversity and inclusion and we’re working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows every person to bring their whole self to work.
People & Culture
North Central Co-operative
