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Technical Lead Application Support

4 months ago

Halifax, Canada Canadian Cancer Society Full time

**WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?**

The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, from coast to coast and for all types of cancer. As the voice for Canadians who care about cancer, we work with governments to establish health policies to prevent cancer and better support those living with the disease. No other organization does all that we do to improve lives today and to change the future of cancer forever.

**COME AS YOU ARE**

Visit cancer.ca today.

**JOB OVERVIEW**

Are you interested in making an impact on the lives of Canadians living with Cancer? Do you have experience supporting enterprise financial systems? Do you value working with a collaborative team? Enjoy flexibility in where you perform your work?

Help us make a difference in developing and enhancing the solutions that support our finance team.

**This role can be based anywhere in Canada.**

**WHAT YOU’LL BE DOING**:
**Support the maintenance and development of the Salesforce platform**
- Assist in the development, optimization, testing and implementation of enhancements and new features for systems and processes by translating functional needs into technical requirements, documenting, and developing solutions.
- Work with Senior Manager, Salesforce Solutions to improve existing processes using existing Salesforce apps and utilities
- Support and use Salesforce platform tools for fixes and enhancements, including DevOps and configuration tools, DemandTools, DataLoader, Data Import Wizard, Form Assembly, Microsoft Orchestrator and various other apps and add-ons.
- Acting as a Scrum Master or Project Manager to capture requirements, success criteria and definition of done when necessary
- Contribute to Release Management by following guidelines and process, coordinating development and testing of changes within the Salesforce environment; tracks and resolves issues through the deployment process.
- Follow best practices with regards to system maintenance, configuration, development, quality assurance, data integrity and issue root cause analysis

**Provides technical and end user support**
- Advanced technical trouble shooting with end users to diagnose issues, provide support and resolution on technical escalations
- Support projects as a SME and technical resource.
- Support other Salesforce roles, including administrators, analysts and data specialists, as required.
- Act as an escalation point and SME for the Salesforce Coordinators
- Use Ticketing System to contribute to a knowledgebase for issue resolution; create and maintain design and process documentation for developed processes.
- Follow and understand new Salesforce products and technical capabilities resulting from product releases and acquisitions

**Development and Testing**
- Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products with support from Salesforce Support Specialists
- Provide estimates of the level of effort to implement a solution based on business requirements
- Provide guidance during evaluation of a business requirement and how it can be met with either point-and-click configuration or code and customization
- Refine user stories with necessary technical aspects (i.e. security, visibility, scalability, extensibility, performance) to ensure feasibility
- Support Senior Manager, Salesforce Solutions with respect to Release Management by following release guidelines and processes, coordinating development and testing of enhancements and changes within the Salesforce environment. Track and resolve issues through the deployment process. Assist with three Salesforce releases annually as well as monthly internal releases

**QUALIFICATIONS, SKILLS, AND EXPERIENCE**:

- 3-5+ years of Salesforce experience with the last 2-3+ years as a Technical Lead
- Post-secondary education such as acquiring a college diploma, as well as specialized technical/professional training and/or certification, or equivalent.
- Certified Salesforce Admin and additional certifications
- Strong understanding of the core Salesforce platform (Sales Cloud, Service Cloud, Community Cloud) with functional knowledge of other areas of the Product Suite (Marketing Cloud, Analytics Cloud, Revenue Cloud, etc.)
- Strong understanding of environment management, org strategy, release management, code versioning best practices, and deployment methodologies
- Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests
- Comfortable with agile, waterfall and hybrid delivery methodologies
- Knowledge of Scrum and past experience in planning and leading projects
- Creative and analytical thinker with strong problem-solving skills
- Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organization

**WHAT YOU CAN E