Posting Title- ISL 18R - Service Desk Analyst- Position Classification- Information Systems R18- Union- GEU- Work Options- On-Site- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $62,255.85 - $70,557.73 annually- Close Date- 3/14/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Education and Child Care- Ministry Branch / Division- Digital Strategies and Services Branch / Services & Technologies- Job Summary**Bring your in-depth knowledge and experience with IT change control to this opportunity**

The Service Desk Analyst provides technical support by receiving, diagnosing, and/or escalating service requests to resolve complex software and hardware problems.

**Job Requirements**:

- Diploma in a computer science related field and one (1) year related experience; OR
- Certificate or coursework in a computer science related field and two (2) years related experience; OR
- Secondary School graduation (Dogwood, GED) and three (3) years related experience; OR
- Evergreen certificate and four (4) years related experience; OR An equivalent combination of education and experience may be considered.Related experience includes the following:

- Experience providing customer support services in an information technology environment or helping end users to use and understand computer hardware and software.
- Experience managing, tracking, and updating inventory stock. Experience purchasing technology hardware, software and/or services.**About this Position**:
This position has full time on-site requirements.
An eligibility list may be established to fill future temporary and permanent vacancies.
Employees of the BC Public Service must be located in BC at the time of employment.

**Working for the BC Public Service**:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

**How to Apply**:
**Cover Letter: NO** - Please do not submit a cover letter as it will not be reviewed.

**Questionnaire: YES** - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

**Additional Information**:
A Criminal Record Check (CRC) and Criminal Record Review Act Check (CRRA) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
- Job Category- Information Management/Information Technology