Manager, Inside Operations

6 months ago

Surrey, Canada Brink's Incorporated Full time

**Locations**: Surrey, BC
- **Department**: Field Operations
- **Req ID**: R47198

The Brink’s name is a promise to respect the trust we’ve earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team - and stay here.

**About the job**
**Position Title**:Manager, Inside Operations

**Reports to**:Branch Manager

**Location**:GVA (Surrey Branch)

**Position Overview**

Reporting directly to the Branch Manager, this position is responsible for the day-to-day operation and profitability of the Vaulting and Cash Logistics Operations. This includes Vaulting Operations, cash loads preparation and balancing, commercial processing, change fund preparation, and directly managing a varied sized workforce. There is a significant Credit Union processing component that is accountable to this role.

**Responsibilities**
- Monitoring adherence to specific customer reporting requirements in relation to Anti-Money Laundering
- Loss investigation and reporting
- Commercial processing, ATM, scheduling, and all aspects of the day-to-day operation
- Profit and Loss, budget, productivity, efficiency and labour costs
- Leading continuous improvement and customer focus based on Lean principles and CPI
- Approval of hourly payroll and Salary administration
- Monitoring of weekly labour hours
- Maintain effective customer relations with local customers, large financial institutions and credit unions
- Identify & resolve arising customer issues in an efficient manner and time frame
- Contracts and performance
- Remain focused on continuous improvement and customer focus initiatives
- Leading and developing the Vault, Cash Logistics employees
- Training and development of both new and existing employees
- Promoting a positive work environment, with focus on employee relations and diversity
- Make effective recommendations on adequate staffing levels
- Maintaining and enhancing a positive relationship with employees through team huddles and other communication methods
- Make disciplinary decisions and issue discipline as necessary, consulting with the Branch Manager
- Make effective recommendations for terminations to Human Resources, Branch Manager
- Investigate and address grievances in a timely fashion and administration of the CBA
- Develop employees through daily coaching
- Establishing and achieving KPI’s
- Deliver on safety targets
- Ensure procedures and processes are performed in accordance with the GSR and Regional requirements
- Chairperson of the Health and Safety Committee
- Investigate any workplace Personal Injuries
- Report investigation findings to appropriate internal and external authorities and make recommendations for any corrective action
- Maintaining all security related documents for auditing
- Provide mid-year and end of year evaluation ratings and feedback to direct reports

**Qualifications**:
**Position Qualifications**:

- Action-oriented, able to maintain composure under pressure
- Excellent organizational and communication skills
- Able to manage conflicts, and make accurate logical decisions
- Able to set targets, establish priorities and meet goals
- Can effectively recruit, hire and train staff as needed
- Strong internal and external customer focus
- Work effectively alone or in team scenarios
- Must be able to work flex hours as required
- Minimum five years currency processing experience
- Financial, accounting and business analysis skills considered an asset

**Education Requirements**
- High School Diploma - Minimum
- Associate Degree - Desired
- Bachelor’s Degree - Desired

**Scope of Position**

**Major Challenges**:Managing multiple groups of Supervisors, Front Line employees, over various shifts; unscheduled customer demands

**Decision Making Authority**:Staffing changes, vacation approvals, hiring, discipline

**Contacts**:Front line employees; external customers and vendors at various levels

**Quantitative Impact**:OP, Overtime/Underwork, SLA’s

**Work Conditions**

**Environment**:Branch - Office and production environments

**Position Type**:Full Time (37.5 hours/week)

**Direct Reports**:Varies by location

**Indirect Reports**:Varies by location

**Compensation Elements**
- Base Salary
- Annual Merit Eligibility
- Brink’s Incentive Plan
- Pension & Benefits Package

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