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Manager Disability Benefits

1 month ago

Kingston, Canada THE EMPIRE LIFE INS. CO Full time

**Manager, Disability Benefits (Sickness and Accident)**:
**Location: Remote - Canada**

Empire life is looking to hire a Manager, Disability Benefits (Sickness and Accident) to join our Group Operations team**Why pursue this opportunity**
- ** Play an integral role**:

- this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.
- ** The opportunity**:

- collaborate with cross-functional teams and work on a variety of projects that will keep you engaged and continuously learning.
- ** Deliver excellence - **provide a personal, accurate, professional, and courteous service and resolution to our customers.

**What you’ll be working on**
- Manage and lead a cross-functional team responsible for underwriting, admin, premiums and commission accounting and disability claim functions
- Lead process design and development of our management system for new products
- Provides leadership, expert consultation and solution generation to ensure the effective implementation and ongoing administration of Accident and Sickness Benefits
- Supports the division's customer service delivery promise through prompt decision making and proactive communication and service to all stakeholders (both internal and external)
- Responsible for monitoring and reporting of key benchmarks and metrics within the management system (quality, service, productivity); monitor performance and respond appropriately to market and service changes and challenges
- Lead the development and maintenance of Management Systems (process controls, metrics & reporting, training, etc.) to achieve the following objectives:

- business context and process learning
- performance evaluation (speed to learn, quality of work, work ethic, team work, etc.)
- credibility (with operations Ops team by helping improve the processes in their area of work)
- capacity (inclusion in our broadening cross-trained sprint capacity - even after they likely move onto other roles)
- Develop, implement and review programs and policies to support operational objectives including the development of best practices and protocols.
- Participate in developing and executing training programs for new employees ensuring training presentations, job aides and procedures are kept up to date and accurate.
- Performs quality reviews identifying team and individual training opportunities. Actively participates in weekly quality control meetings.
- Fosters a positive work environment by coaching and mentoring team members; identify employee training and development needs; participate in the hiring and employment processes for team members; set employee goals and objectives, manage employee performance.
- Design and deliver management information used to evaluate and monitor financial, sales and operational performance
- Identify and escalate situations to Senior Management that present a potential high risk and provide guidance and recommendations to staff and Senior Management in the resolution of escalated issues

**What we’re looking for you to have**:

- 5+ years work experience in Disability Management, Rehabilitation Services, Group Insurance and/or Leading an operational team
- Completion of a college diploma or university degree with a concentration in one of the following areas: Business, Accounting, Data Analytics, Health Sciences
- Combination of education or experience in data analytics, group insurance industry, process improvement and/or leading operational teams
- Well-developed analytical, decision-making and problem solving skills
- Ability to conduct research, investigate and analyze
- Ability to prioritize and balance multiple tasks or projects
- Attention to detail/accuracy
- Ability to make independent decisions with significant reputational and financial implications to the company
- Clear writing, listening and verbal communication skills

**Beyond the salary**:

- For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases
- Annual bonus program, which recognizes both strong company performance and individual contributions
- Competitive uncapped commission for sales positions
- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
- Flexible work arrangements and an annual allotment of personal health days.
- Four weeks annual vacation from hire date
- A defined contribution pension plan with generous employer matching
- Top up programs for parental leave and compassionate leave
- Employer-sponsored wellness and recognition programs
- A cash employee referral program**Get to know us**: