Member Services

5 months ago

Edmonton, Canada GYMVMT Full time

**PAYMENT SERVICES ASSOCIATE**

**Status: Permanent Full-Time**

**Reporting To: Manager, Member Services**

**Hours of Work: Monday-Friday**

**Location: Onsite: 4406 17 Street NW, Edmonton, AB T6T 0C2**

**About Us**

GYMVMT/HER GYMVMT operates fitness facilities across Alberta in Calgary and Edmonton. Together, we are inspiring a new movement by innovating and re-energizing the fitness experience.

As part of our Payment Services team, you’ll have the opportunity to make a real difference in people’s lives every day. At the same time, you’ll be part of a passionate community who knows what it takes to succeed and continue to shape the future of the fitness industry.

We want YOU to bring your expertise to our growing team. If you have initiative, a positive demeanor, and a winning attitude, and most importantly, want to make a difference in fitness, we want to hear from you

**Why GYMVMT/HER GYMVMT**
- Access to Employee and Family Assistance Program (EFAP)
- Vacation and PTO (Personal Time Off)
- Complimentary gym membership for you and a friend or family member
- Employee discounts on fitness services
- Awards and top performer incentives
- Professional development opportunities
- Community involvement and philanthropy.

**Your Talents and Your Attitude**

Come and be part of a dynamic community.

You have a mindset that embraces both personal and professional progress and want to be part of a high performing team that value human connections.

You are up for a challenge and have the flexibility and eagerness to thrive in a fast-paced, ever-evolving environment.

You are heavily focused on providing a professional and courteous client experience

You have strong negotiating skills with an emphasis on reasonable and positive outcomes.

You are a strong listener with the ability to empathize and problem solve while demonstrating diplomacy in all interactions.

You value discretion, confidentiality, and integrity.

You are consistent and dependable and commit to your schedule.

You will be flexible within the role to support different areas of the organization when needed.

You are goal oriented with a desire to assist when needed.

You are a team player

**Qualifications & Requirements**
- Minimum of 2 years’ experience in payment services, collections, data entry or customer service experience.
- Demonstrate strong knowledge of customer service principles and practices.
- Excellent ability to negotiate.
- Excellent written and oral communication skills.
- Ability to input and interpret data.
- Fundamental math skills to facilitate payment rate calculations.
- Proficient using Microsoft Office; ability to type 25 words per minute.

**Conditions of Employment**

Successful applicants must provide proof of qualifications. Reliable transportation to and from work location required.

**Job Types**: Full-time, Permanent

Pay: $50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Edmonton, AB T6T 0C1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (preferred)
- debt collection: 1 year (preferred)

Work Location: In person

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