Servicenow Itsm Admin/support Executive

1 day ago

Montréal, Canada AstraNorth Full time

**Essential Skills**:

- 8-10 years of experience in ITSM Area with minimum of 5 years in Servicenow
- Implementation experience of ServiceNow platform that includes the following
- ITSM
- Now Platform Features
- ITOM
- ITBM
- Integration Expertise with REST, SOAP and other custom integration methods using Orchestration or
- Integration Hub.
- Experience in managing and setup of Configuration Management using Servicenow Discovery.
- Good Exposure in Client Communications and Requirement Gathering.
- Able to Create High Level Design Document
- Able to identify areas of concern and mark areas of improvement within customers Servicenow
- landscape.
- Able to proactively pitch in with Proposals and Solutions which would look at adding value to customer.
- Understanding of broader spectrum of ServiceNow capabilities
- Keeping Aware with Latest upcoming Technology advancements in Servicenow and able to propose the
- same to customer.
- Experience with third party integrations
- ServiceNow scripting knowledge is also required.
- Experience in Cloud and Automation is a good to have
- Web Services integration (SOAP and REST)
- Web Technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP).
- Experience in implementing systems using Agile Scrum framework
- Experience working with global teams
- Willingness to work in MDT Timings
- should have exposure to Agile Development Module in Servicenow.
- Ability to provide thought leadership and work with customer leadership team on new or existing
- proposals.
- Knowledge in Microsoft Project/ Vision and Powerpoint is an added advantage
- Good to have knowledge on following modules of ServiceNow
- HR Service Management
- Customer Service Management
- IT Business Management
- Legal and Facilities
- Asset Management
- ServiceNow Implementation Specialist certification would be an added advantage

**NICE TO HAVE**:

- Good writing skill such as experience is preparing the design and functional documentation
- Should be a good team player and should possess good analytical ability for problem resolution
- Should be a quick learner to pick up new technology whenever necessary.
- Should be nimble and agile and ready to relocate to onsite / offshore and be mobile in terms of location
- preferences.
- Contextual Knowledge and Experience with working with Utility Customers.

**Must Haves**
- Servicenow Admin (CSA)
- Servicenow Implementation specialist
- ITIL v3 (Intermediates) / v4 ( MP )
- Good to Have
- Agile Certifications (CSM, SAFE )
- Prince 2 or PMP

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

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