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Manager, Service Coordination

4 months ago

Kitchener, Canada City of Kitchener Full time

**Manager, Service Coordination & Improvement (Corporate Services)**

**Competition Number**

2023-110

**Job Code**

0852

**Posting Date**

March 10, 2023

**Closing Date**

March 24, 2023- (at 6:00pm)**Job Status**

Permanent Full-Time

The
- **City of Kitchener** is a vibrant and dynamic city of approximately 270,000, in the heart of southwestern Ontario. As the largest municipality in Waterloo Region, Kitchener continues to be poised for development and growth, enhancing its reputation as a leader in city-building and innovation, with nationally recognized strategies to build its neighbourhoods, its digital infrastructure and its diverse economy.The
- **City of Kitchener** is WHERE you want to work Learn more about the top reasons to join us:
**Why work at the City of Kitchener**

Position Overview:
- Are you a passionate and diplomatic communicator with exceptional interpersonal skills, and a talent for innovation, creativity, and strategic planning, with a keen eye for process improvements that can enhance efficiency and effectiveness. If this is you, please review the job description below to further explore this exciting opportunity within our progressive, people focused organization**Responsibilities**:
- Reporting to the General Manager, Corporate Services, the Manager, Service Coordination & Improvement manages special project/program requests from the department's senior management team, as approved by the Department Head.
- Leads or participates in planning and implementation of change initiatives that improve internal and external service delivery and further the City’s innovation agenda.
- Leads in cooperation with the GM, Corporate Services creation of departmental service strategies to enhance internal service delivery and relationships. Recommends, leads, and/or participates in the administrative and operational process or functional reviews to assess the effectiveness of services; ensure the standardization of business processes; evaluate the rigor of audit points; and improve procedural effectiveness and functional efficiency.
- Performs and/or supervises the development, operational planning, implementation and evaluation of sectional services and activities, and directly supervises the Executive Assistant, Corporate Services.
- Coordinates the development of annual business plans, and project status updates for the Corporate Services department.
- Coordinates and aligns departmental and divisional work plans with the City Strategic Plan.
- Represents Corporate Services on corporate projects and initiatives, as required.
- Performs other related duties as assigned.

**Requirements**:
- Must have the ability to support and project the organization's core values of trust and respect, collaboration, and change and growth, as well as our leadership traits, which are reflected in employees who:

- 1. Lead by example and expect the same of others;- 2. Recognize accomplishments;- 3. Collaborate with others to realize shared outcomes;- 4. Enable others to be their best;- 5. Look beyond today.- Demonstrated success in developing and implementing strategies and business plans with wide-ranging interests and impacts.
- Demonstrated success in leading teams to develop effective, efficient and responsive service delivery strategies and processes.
- Demonstrated ability to lead, motivate, influence and work collaboratively and effectively with a broad spectrum of employees.
- Ability to work effectively and credibly with a variety of professional disciplines.
- Must have demonstrated facilitation experience and the ability to communicate effectively to a broad and diverse audience.
- Experience in project management methodologies and concepts
- Conceptual thinking ability and demonstrated skill in analysis and synthesis of complex data/information.
- Effective organizational and time management skills; ability to weigh competing demands, set priorities and goals, and achieve objectives and results in a timely manner.
- Solid communications, and interpersonal skills to effectively cultivate relationships across the organization and foster a high-performing team
- Must be reliable with a good attitude and employment record.
- Note: All interested applicants are encouraged to apply. In the event there is no successful applicant with the stated level of education and experience, other applicants will be considered if a combination of their education and experience meets the following pre-determined equivalency:
- 3-Year Degree/Diploma with minimum 7 years related and relevant experience or an undergraduate degree with a Master’s degree with minimum 2 years of related and relevant experience

**We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please contact Human Resources at**
**,**
**or 519-741-2200 ext. 7261 to make your needs known, so that we can s