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Information Technology Analyst

4 months ago

Red Deer, Canada The City of Red Deer Full time

**Function/Purpose**:
Under the direction of an Information Technology Supervisor or Coordinator, the Information Technology Analyst provides all levels of technical resolution to clients and operational solutions relating to hardware, software, network, voice, and related client technology. This position performs these main functions/duties:

- Supports client business units in their use of information technology and business systems
- Performs desk-side hardware and software troubleshooting as well as regular hardware refreshes
Technology Service Centre support for clients.
- Performs information technology administration and other duties and responsibilities

**Job Requirements**:

- Must have a two-year technical computer diploma or equivalent combination of education and experience in an Information Technology Services environment.
- Must have two years’ experience in a comparable position:

- Working in a medium to large sized networked environment
- Using and troubleshooting modern Microsoft Windows client operating systems (Windows 10)
- Working with PC hardware and software systems (install, maintain, administer, and configure)
- Performing routine maintenance and support of technology hardware and software systems
- Experience in the following will be an asset:

- Providing technical and user training
- Experience with Help desk support and tools
- Providing technical support and management of VoIP and cellular devices
- Technical support for Microsoft Active Directory 2012 or higher, and Group Policy Management
- Networking experience with a good understanding of the TCP/IP suite of protocols
- Office 365 administration
- SCCM administration
- Windows Security
- Networking
- Network security
- Must have demonstrated ability to establish and maintain effective working relationships with other Information Technology Staff, end-user department personnel and outside vendors & consultants.
- Must have the ability to exert moderate physical effort (e.g., lifting computers and related equipment)
- Must have excellent verbal and written communications
- Must have the ability the ability to work with limited supervision
- Must have the ability to work in a demanding and frequently stressful environment.
- Must have valid driver’s license and be able perform field service calls
- Must be available to perform after hours call out duties on a scheduled basis

**Affiliation**: Canadian Union of Public Employees, Local 417

**Remuneration**:$34.62 to $52.53 per hour

**Hours of Work**:75 hours biweekly; Monday to Friday, 8:00 am to 4:30 pm. May be required to work evenings and weekends; with regular rotation in an on-call group for telephone support.
- **Please note that this is a Term position with an anticipated duration of 10 months.