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Manager, Practice Review Administration

4 months ago

Vancouver, Canada Chartered Professional Accountants of British Columbia Full time

**Position: Manager, Practice Review Administration**

**Reports To: Director, Practice Review**

**Contract Type: Indefinite, Full Time**

**Job Summary**

Reporting to the Director, Practice Review, the Manager, Practice Review Administration is responsible for managing and coordinating the administrative requirements of the Practice Review program, which also includes acting as the department lead on the Practice Review System (“PRS”) software. This role will also oversee a small team of direct reports and provide feedback, training, and coaching to these staff members.

**Key Responsibilities**:
**Practice Review Administration**
- Develop, implement, and maintain processes to ensure that pre
- and post-practice review administrative requirements are met;
- Identify departmental issues, recommend changes for continuous improvement, and problem solve ongoing challenges for greater efficiency;
- Provide and analyze monthly statistical reports on practice review related matters;
- Assist with drafting quarterly and annual reports for the management team;
- Provide back-up support for direct reports, as needed;
- Liaise with internal stakeholders to ensure service level expectations and stakeholder needs are met;
- Coordinate with the web development team for updates to the practice review website;
- Provide timely updates to the Director on key matters;
**PRS Management**
- Act as the primary contact for practice reviewers that encounter technical problems;
- Create workarounds & solutions when technology issues arise;
- Monitor ‘bugs’ identified and track status of their resolutions with the developers;
- Coordinate testing of new changes and enhancements on a timely basis;
- Work with IT on the deployment of updates to ensure the process is properly executed;
- Design and generate reports to monitor various internal reporting items;
- Import/export of updated glossary checklists in PRS as required;
- Attend meetings with the developers as required;
- Provide timely updates to the team on status related to issues and solutions;
- Identify key issues/risks and discuss with the Director;
**Departmental Administration and Other Duties**
- Supervise and monitor the roles and responsibilities of direct reports;
- Distribute and/or re-allocate work evenly to team members;
- Motivate and mentor the team to achieve a high level of performance;
- Meet regularly with direct reports to provide training and coaching;
- Participate in organizational training and initiatives;
- Provide administrative support to the SVP, Public Practice & Student Practical Experience on an ad hoc basis as needed;
- Other duties and special projects that may be assigned from time to time.

**Key Requirements**:

- Bachelor’s Degree or post-secondary qualification in a related field, or equivalent experience;
- Three (3) to five (5) years of relevant experience in an Administrative, Support or Assistant capacity, including two (2) plus years of experience in a team member, team supervisor, or similar role;
- Intermediate proficiency with MS Office and Adobe, in particular Word, Excel, Outlook, and PowerPoint;
- Ability to work collaboratively as a member of a team and independently with mínimal supervision;
- Meticulous attention to detail, refined organizational and time management skills and the ability to multi-task;
- Tactful and diplomatic, with an ability to adapt to the situation as required;
- Proven self-starter with a strong inclination to take initiative;
- Excellent interpersonal and communication skills, both verbally and written;
- Ability to learn and adapt quickly while facing ever-changing demands
- Proven ability to prioritize competing requirements and deadlines under pressure;
- Strong people management skills with the ability to coach and motivate others;

**Why join our team? **CPABC offers an entrepreneurial environment with a competitive compensation package. At CPABC we live our core values:

- _We Are Open_
- _We Work Together_
- _We Communicate_
- _We Improve Every Day_
- _We Are Professional_
- _We Laugh and Celebrate_
- **About CPABC**_

**Job Types**: Full-time, Permanent

**Salary**: From $76,350.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- Administrative, Support or Assistant: 3 years (required)
- team member, team supervisor, or similar role;: 2 years (required)

Work Location: Hybrid remote in Vancouver, BC V6B 4N6