Manager of Clinical Services

2 months ago

Edmonton, Canada The Newly Full time

**JOB DETAILS**

**Job Title**:Manager of Clinical Services

**Status**:Full-time | Permanent

**FTE**: 1.0 (40 hours/week)

**Vacancies**: 1

**Schedule**: Monday - Friday, 8:00 a.m. - 4:00 p.m.

**Location**:The Newly Institute Edmonton Clinic (13609, 163 St NW, Edmonton, AB T5V 0B2)

**ABOUT THE NEWLY INSTITUTE**

The Newly Institute was founded to provide long-lasting change within the mental health industry, our community, and with our clients. We are leading a paradigm shift in the Canadian healthcare system by building a network of purpose-built mental health clinics across Canada. By fusing a bio-psycho-social-spiritual treatment model with medically managed therapies, our intensive outpatient programs provide rapid access, rapid resolution, and rapid return to work and healthy lifestyle programs for anxiety, depression, addiction, post-traumatic stress disorder (PTSD), trauma, and chronic pain.

We have an exciting opportunity for a Manager of Clinical Services to join our innovative, purpose-driven, and multi-disciplinary clinical team.

**TOTAL REWARDS PACKAGE**

You’ll work as a valued member of a highly innovative, collaborative, multi-disciplinary team that’s passionate about realizing positive client outcomes, and in which your voice is heard. You’ll be a part of a diverse and inclusive culture where employees feel empowered to show up as their authentic selves, and in which well-being is prioritized above all else. Our total rewards package includes:

- Competitive salary
- Short-term incentive program
- Four weeks annual vacation
- Eight paid annual wellness days
- Comprehensive group benefits
- Employer-paid health and dental benefit premiums
- Health & wellness spending account
- Career and professional development opportunities
- Regular team and community engagement events
- A stunning clinic environment

**WHAT YOU WILL DO**

Reporting to the Senior Vice President, Operations, you will be responsible for directing the service delivery of The Newly Institute's Edmonton Clinic, with a focus on operational effectiveness, clinical quality, stakeholder relations, financial and people leadership, and business development. You’ll work in a fast-paced environment as a collaborative leader to a dynamic multidisciplinary team to deliver client service excellence and strong financial results. You’ll take a proactive and influential role in nurturing an exceptional workplace culture that embodies our core values of communication, community, excellence, health, and innovation.

**Accountabilities**

**Financial Management**
- Assist with annual budget/forecast preparation (includes clinic capacity, staffing, operational cost assumptions etc.).
- Review, analyze and provide insight and monitor budget to actual variances and key performance metrics.
- Review day to day operations for financial efficiencies and cost savings (e.g., vendor contracts, supplies, etc.).
- Closely monitor human resources costs and staff utilization.
- Review and approve program billing (i.e., ensure billing is completed and sent out to WCB and clients on a timely basis).
- Review and follow up on outstanding receivables.
- Review and approve clinic spending as appropriate.
- Review and approve invoices (including, but not limited to, consultant invoices - i.e., Psychiatry, Psychology, General Practitioner, etc.).
- Perform other ad-hoc financial analysis and audits for the clinic, as requested.

**People Leadership**
- Recruit and support the orientation and training of new employees.
- Oversee all aspects of performance management, performance reviews, and progressive discipline for direct & indirect reports.
- Provide leadership through coaching and mentoring employees.
- Promote and support employees to prevent and address conflict or disagreements when required.
- Communicate Health & Safety initiatives in the clinic to ensure compliance with company policies.
- Lead by example to promote The Newly Institute’s culture.

**Operations Management**
- Monitor productivity of The Newly Institute's programs while providing day-to-day oversight and support.
- Ensure performance maintains compliance with scorecards and contractual agreements (i.e., WCB and other applicable third-party funders).
- Gather & analyze data and prepare reports for The Newly Institute programs.
- Continuously evaluate all operations for efficiencies and innovative approaches to program delivery.
- Achieve performance goals including, but not limited to patient satisfaction, controllable expenses, and operational targets.
- Closely monitor and manage client schedules to maximize clinic capacity and optimize utilization of clinicians and clinic space.
- Ensure standards of cleanliness and safety are maintained throughout the clinic.
- Respond to patient concerns in an effective & respectful manner.
- Respond to and review all clinic incidents and near misses and take corrective actions when required.
- Communicate and execute strategic initi

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