Administrative Services Representative

6 months ago

Brampton, Canada Regional Municipality of Peel Full time

**Job Description**:
**Administrative Service Representative**

**Human Services - Social Development, Planning and Partnerships**

**CUPE LOCAL 966**

**1 **Regular Full-time**
**1 Contract Full-time up to 12 months**

**Salary Range**:_$45,356 to $53,237 _**_per annum_**

**Work Mode: Onsite**

**Location: 10 Peel Centre Drive, Brampton**

**Hours of Work: 35 hours per week**

**Who we are**:
The Social Development, Planning and Partnerships division works collaboratively with our community partners and multiple divisions within the Human Services department to enhance effective service delivery, identify gaps in services and efficiencies, and plan, influence and create solutions that positively impact the residents of Peel. We achieve this through program priorities including Poverty Reduction, Community Investment and Community Safety & Well-being. We provide services such as research, analysis, data analytics, technology, recoveries, appeals, eligibility review, business and policy support, training and development, planning, evaluation, continuous improvement, document services, and project expertise.

This dynamic group leads support for COVID-19 community recovery, works to strengthen community agencies and the non-profit sector, while enabling achievements across Human Services through their internal supports to all divisions.

**The Role**:You will provide administrative support services to Human Services and the Social Development, Planning and Partnerships Division

**What you will do in this role**:

- Conducts all third-party checks for various programs within Human Services
- Supports assignment of client cases as required
- Process mail within Human Services
- Book clients into sessions, workshops, and one on one appointments as required
- Format letters, calendars, reports, memos, charts, statistics, Power Point presentations etc. as required
- Complete client checks on relevant databases
- Executes all purchase of service/contracts for Human Services
- Complete statistics/charts for Human Services Programs at established daily, weekly, monthly intervals
- Process time and absent entries for Human Services; provide timely responses to inquiries and escalate as necessary
- Populate/edit schedules for Human Services client sessions, worker appointments and staff training sessions
- Print appointment schedules daily or as required
- Book, cancel, and reschedule Human Services appointments and notify clients as required
- Action requests from provincial data bases, administrative mail boxes, as well as community partners, and agencies
- Prepare monthly reports
- Perform administrative functions such as photocopying, room bookings, mail outs, maintain and update various data bases, booking and managing equipment, and sending invitations through Outlook
- Coordinate referrals to internal and external partners
- Administrative support to Human Services supervisory team

**What the role requires**:

- Completion of secondary school diploma or educational equivalent, with at least one year administrative or customer service experience
- Data entry skills

**Skills/Abilities**:

- Organizational skills to prioritize work and function within established office routines
- Ability to work in a team environment
- Ability to learn, retain and adjust priorities to meet the needs of a continuously changing environment
- Ability to work in a fast pace environment with continuously changing priorities and multi-task
- Ability to work independently, with mínimal supervision
- Excellent Customer service skills
- Good interpersonal skills
- Problem solving skills
- Strong communication skills, written and verbal, with proficiency in English
- Ability to exercise judgement to support good decision making
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

*** Preference will be given to qualified applicants who are currently in the bargaining unit.**

**_
- Automatic enrolment into OMERS pension plan (where applicable)
- Accrue Vacation on a monthly basis starting at 2 weeks per annum
- Supportive leadership and a culture of respect and inclusion

**Interview**: Our recruitment process will be completed with video conference technology.

About Us:
Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 175,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste

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