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Member Services Assistant: Queen Square Branch
4 months ago
Posting #23-18x
**Member Services Assistant**
**Part-Time Contract (3+ months)**
Queen’s Square
Idea Exchange is a community hub comprised of the public libraries and art galleries for the City of Cambridge, a thriving city with a rich architectural heritage and the second largest community within the Waterloo Region. We are committed to supporting and inspiring our community in the exploration of reading, arts, innovation, and learning.
**What You’ll Do**
Our Member Services Assistants create a welcoming environment for all members of the public and provide excellent front-line services that support and inspire our community in the exploration of reading, arts, innovation, and learning.
As a Member Services Assistant, you will:
- Work collaboratively with the Member Services team to create a welcoming environment that is inclusive, equity-driven, and service-oriented
- Greet all members of the public and assist them with their accounts and checking out materials
- Provide recommendations for new reading material (readers’ advisory) and provide basic assistance in sourcing resources that meet their information needs (reference)
- Assist members in the use of library technology, including self-checkout stations, computers, photocopiers, and other available equipment
- Promote relevant services, collections, resources, programs and events
- Check in, sort, and shelve materials
- Have opportunities for training and continuous learning
**What You’ll Need to Succeed**
To be qualified for and successful in the role, you should have:
- An Ontario Secondary School Diploma (OSSD) or equivalent
- Experience working in a service environment dealing with the public
- A track record of providing excellent customer service
- Excellent communication, critical thinking, and problem-solving skills
- An inclusive and empathetic approach and a service-oriented mindset
- The ability to follow detailed processes and balance multiple tasks and responsibilities
- A passion for supporting the diverse interests and needs of the Cambridge community
**What We Offer**
Working at Idea Exchange offers you the opportunity to be part of an organization that is welcoming, collaborative, and passionate about the community.
We provide fair market compensation, consistent and reliable work schedules, paid sick time, free parking. We also offer participation in the OMERS pension plan.
**Pay**: the starting rate of pay is $25.31 per hour
**Hours**: 38 hours in a two-week period
**Schedule**: working various day, evening, and weekend shifts
**Week 1**
Monday 5:30pm-8:30pm (3 hours)
Tuesday OFF
Wednesday 9:30am-3:30pm (5.5 hours)
Thursday 12:30pm to 8:30pm (7 hours)
Friday OFF
Saturday OFF
Sunday OFF
**Week 2**
Monday 5:30pm-8:30pm (3 hours)
Tuesday OFF
Wednesday 9:30am-3:30pm (5.5 hours)
Thursday 12:30pm to 8:30pm (7 hours)
Friday OFF
Saturday 9:30am-5:30pm (7 hours)
Sunday OFF
**How to Apply**
- Tell us why we should consider you for this position Please provide both a cover letter and resume, combined as a single PDF document.
The anticipated start date for this position is early June 2023.
**Additional Information**
- Idea Exchange aspires to employ a staff complement that fully represents the diversity of the community we serve. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.
- A Security Clearance Check with Vulnerable Sector Screening may be required.
**Job Types**: Part-time, Fixed term contract
Contract length: 3 months
**Salary**: From $25.31 per hour
Schedule:
- Evening shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Cambridge, ON N1S 2K6: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you available to work days, evenings, and weekend shifts (based on the schedule outlined in the job posting)?
**Education**:
- Secondary School (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 2023-05-14
Expected start date: 2023-06-05
