Customer Service Representative

3 months ago

Port Coquitlam, Canada BMO Financial Group Full time

2325 Ottawa Street Port Coquitlam British Columbia,V3B 8A4

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

  • Customer Service Representative

    4 months ago

    Port Coquitlam, Canada Gold's Gym - British Columbia Full time

    **CUSTOMER SERVICE REPRESENTATIVE** Gold’s Gym Port Coquitlam is hiring part time Customer Service Representative, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you! **About Gold’s Gym** Gold’s Gym has been the authority on fitness since 1965. It was then that fitness legend Joe Gold...

  • Customer Service Representative

    3 months ago

    Port Coquitlam, Canada Coronation Recognition Full time

    As the Lower Mainland's largest Awards and Recognition supplier, Coronation Recognition is currently seeking a Customer Service Representative to join our Port Coquitlam team. Known for our commitment to quality service and customer satisfaction, we're looking for someone who shares our values of dedication and efficiency. **Key Responsibilities**: -...

  • Customer Service Representative

    3 months ago

    Port Coquitlam, Canada Evolution Technologies Inc. Full time

    Evolution Technologies is looking for talent who is committed to providing exceptional service and support to our customers. We are looking for a full time Customer Service Representative to join our team at our head office in Port Coquitlam, BC. Please note that this is a fixed term (18 months) position. Duties & Responsibilities: - Arranging Return...

  • Customer Service Representative

    4 months ago

    Port Coquitlam, Canada Evolution Technologies Inc. Full time

    Evolution Technologies is looking for talent who is committed to providing exceptional service and support to our customers. We are looking for a full time Customer Service Representative to join our team at our head office in Port Coquitlam, BC. Please note that this is a fixed term (18 months) position. Duties & Responsibilities: - Arranging Return...

  • Customer Service

    4 months ago

    Port Coquitlam, Canada Closets by Design Vancouver Full time

    **Customer Service/Office Representative** **Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more. We desire motivated, organized, caring individuals who have a passion to provide...

  • Customer Service Representative

    3 weeks ago

    Port Coquitlam, Canada National Seating & Mobility Full time

    **Role and Responsibilities / Essential Functions** - Customer Service Representative - Receive medical equipment requests - Triage clients according to sales/service/rental needs, identifying sales opportunities and conveying them to sales reps within branches - Administer the equipment reservation, rental, and invoicing process. This requires attention to...

  • Customer Service Representative

    3 months ago

    Port Coquitlam, Canada MedScan Solutions Ltd. Full time

    MedScan Solution in PortCoquitlam is seeking an experienced Customer Service Representative to help grow our team. We deal work in the medical industry and help transition practices. It's a fun and professional working environment with snacks and team-building events. Come join an amazing team! This is an in-person position, Part-time, Flexible...

  • Customer Service Representative

    3 months ago

    Port Coquitlam, Canada MedScan Solutions Ltd. Full time

    MedScan Solution in PortCoquitlam is seeking an experienced Customer Service Representative to help grow our team. We deal work in the medical industry and help transition practices. It's a fun and professional working environment with snacks and team-building events. Come join an amazing team! This is an in-person position, Part-time, Flexible...

  • Customer Service Representative

    3 months ago

    Port Coquitlam, Canada VELUX Canada Full time

    **Customer Service Representative for VELUX Canada Inc.** **Our Company** For more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product program includes skylights, sun tunnels, roof windows, sun screening products, as well as smart home...

  • Customer Service Representative

    4 months ago

    Coquitlam, Canada Webber Naturals Full time

    As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative...

  • Customer Service Representative

    7 days ago

    Coquitlam, British Columbia, Canada JYSK Canada Full time

    {"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any...

  • Customer Service Representative

    1 week ago

    Coquitlam, British Columbia, Canada JYSK Canada Full time

    {"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any...

  • Customer Service Representative

    14 hours ago

    Coquitlam, British Columbia, Canada JYSK Canada Full time

    Customer Service Center RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues in a timely and...

  • Customer Service Representative

    11 hours ago

    Coquitlam, British Columbia, Canada JYSK Canada Full time

    Customer Service Center RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues in a timely and...

  • Customer Service Representative

    7 days ago

    Coquitlam, British Columbia, Canada JYSK Canada Full time

    {"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any...

  • Customer Service Representative

    7 days ago

    Coquitlam, British Columbia, Canada JYSK Canada Full time

    {"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any...

  • Customer Service Representative

    2 weeks ago

    Coquitlam, British Columbia, Canada JYSK Canada Full time

    About the Role:The Customer Service Center Representative is a key member of our team at JYSK Canada, responsible for delivering exceptional customer service to our valued customers. As a representative of our company, you will be the first point of contact for customers, providing timely and effective solutions to their inquiries and concerns.Key...

  • Customer Service Representative

    2 weeks ago

    Coquitlam, British Columbia, Canada JYSK Canada Full time

    About the Role:The Customer Service Center Representative is a key member of our team at JYSK Canada, responsible for delivering exceptional customer service to our valued customers. As a representative of our company, you will be the first point of contact for customers, providing timely and effective solutions to their inquiries and concerns.Key...

  • Customer Service Representative

    4 months ago

    Coquitlam, Canada Benjamin Moore Vancouver Full time

    **WHO WE ARE** The Benjamin Moore Vancouver group has been selling paint and decorating products in the Greater Vancouver Area for over 20 years. Starting from a single store at the tail end of the 90s, the group has grown to be Western Canada’s largest Benjamin Moore retail group by focusing on excellent customer service and evolving its assortment and...

  • Customer Service Representative

    3 months ago

    Coquitlam, Canada GFL Environmental Inc. Full time

    **GFL Environmental** is looking for a **Customer Service Representative** to join our team in **Coquitlam, British Columbia!** The Customer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a...